Women-Family in quality perspective

Research output: Contribution to journalArticle

4 Citations (Scopus)

Abstract

Bringing together women and family in quality perspective bring about interesting discussions in this paper. By integrating previous studies and considering expert opinions, we determinate the variables and dimensions with respect to women's existence regarding their roles both in the family and at work. Many activities carried out by women represent the consumer aspects of their role. Women undertake these activities to fulfill their needs, which can be classified in the order of preference using Maslow's Hierarchy of Need. Women success can be measured based on their ability to perform their roles successfully. We identify women's performance by using quality approach of Personal Quality Maintenance (PQM), which is widely applied in many organizations in order to maintain the service delivery, which meets the customer satisfaction. The effort to enhance women's satisfaction for their success in playing the multirole in the family and at work is our main consideration. This study may contribute a new point of view regarding for the women's welfare and existence.

Original languageEnglish
Pages (from-to)355-364
Number of pages10
JournalSocial Indicators Research
Volume88
Issue number2
DOIs
Publication statusPublished - Sep 2008

Fingerprint

Aptitude
Expert Testimony
customer
welfare
Maintenance
Organizations
expert
ability
performance
Customer Satisfaction
Service Delivery

Keywords

  • Customer satisfaction
  • Family
  • Service quality
  • Social policy
  • Women
  • Women welfare

ASJC Scopus subject areas

  • Social Sciences(all)
  • Sociology and Political Science

Cite this

Women-Family in quality perspective. / Rika Fatimah, P. L.; Jemain, Abdul Aziz; Ibrahim, Kamarulzaman.

In: Social Indicators Research, Vol. 88, No. 2, 09.2008, p. 355-364.

Research output: Contribution to journalArticle

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