Why public bus is a less attractive mode of transport

A case study of Putrajaya, Malaysia

Muhamad Nazri Borhan, Ahmad Nazrul Hakimi Ibrahim, Deprizon Syamsunur, Riza Atiq Abdullah O.K. Rahmat

Research output: Contribution to journalArticle

Abstract

This paper investigates the constraints that limit the use of public bus by people commuting to work in Putrajaya, Malaysia. Putrajaya was built to replace the city of Kuala Lumpur as the new administrative centre for the government of Malaysia. This research adopted qualitative methods which involved a total of 29 respondents who use car and/or bus to commute to their workplaces. The findings of this study show that several factors, such as reliability, safety, and customer service, play considerable roles in promoting the use of public transportation. The respondents agree that reliability (e.g. frequency, punctuality, and transfer) is an important factor in choosing a particular mode of transport. Safety is one of the major concern amongst the respondents, which need to be improved along with customer satisfaction of the public bus service. The results of this study suggest that a more reliable and accessible service is required to promote public bus as an attractive mode of transport.

Original languageEnglish
Pages (from-to)82-90
Number of pages9
JournalPeriodica Polytechnica Transportation Engineering
Volume47
Issue number1
DOIs
Publication statusPublished - 1 Jan 2019

Fingerprint

Malaysia
Safety
Qualitative Methods
Customer Satisfaction
Research Methods
Commute
Customer satisfaction
Customers
Railroad cars

Keywords

  • Car use
  • Public bus
  • Qualitative research
  • Service quality

ASJC Scopus subject areas

  • Modelling and Simulation
  • Automotive Engineering
  • Aerospace Engineering
  • Mechanical Engineering

Cite this

Why public bus is a less attractive mode of transport : A case study of Putrajaya, Malaysia. / Borhan, Muhamad Nazri; Hakimi Ibrahim, Ahmad Nazrul; Syamsunur, Deprizon; O.K. Rahmat, Riza Atiq Abdullah.

In: Periodica Polytechnica Transportation Engineering, Vol. 47, No. 1, 01.01.2019, p. 82-90.

Research output: Contribution to journalArticle

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