Whole of government critical success factors towards integrated e-government services: A preliminary review

Mohamed Hairul Othman, Rozilawati Razali

Research output: Contribution to journalReview article

2 Citations (Scopus)

Abstract

Electronic Government (E-government) becomes one of the key elements for sustainable development of the country. Previous studies on E-government indicate that most governments are performing well in E-government implementation. However, the issues of process duplication and bureaucracy in services should be addressed to build trust and increase citizens' satisfaction. Currently, there is a necessity to focus on the development of integrated and tailored-made services that suit with citizens' needs. This initiative entails high commitment and collaboration from agencies, which can be achieved through the whole of government (WoG) approach. This study aims to identify the critical success factors of WoG towards the development of integrated E-government services. A preliminary review was conducted on previous studies and reports to get some insights of the subject being studied. The identified data were coded and analysed using content analysis method. The findings demonstrate that there are a number of critical success factors for WoG, which consist of technical and non-technical aspects. The findings act as a theoretical framework for better understanding about WoG approach for integrated E-government services.

Original languageEnglish
JournalJurnal Pengurusan
Volume53
Publication statusPublished - 1 Sep 2018

Fingerprint

Critical success factors
Electronic government
Government services
Integrated
Government
Content analysis
Bureaucracy
Sustainable development
Theoretical framework

Keywords

  • Connected government
  • E-government
  • Integrated services
  • Joined-up government
  • Whole of government (WoG)

ASJC Scopus subject areas

  • Business and International Management
  • Accounting
  • Business, Management and Accounting (miscellaneous)

Cite this

Whole of government critical success factors towards integrated e-government services : A preliminary review. / Othman, Mohamed Hairul; Razali, Rozilawati.

In: Jurnal Pengurusan, Vol. 53, 01.09.2018.

Research output: Contribution to journalReview article

@article{44413884edfe4193b3d5be803d832954,
title = "Whole of government critical success factors towards integrated e-government services: A preliminary review",
abstract = "Electronic Government (E-government) becomes one of the key elements for sustainable development of the country. Previous studies on E-government indicate that most governments are performing well in E-government implementation. However, the issues of process duplication and bureaucracy in services should be addressed to build trust and increase citizens' satisfaction. Currently, there is a necessity to focus on the development of integrated and tailored-made services that suit with citizens' needs. This initiative entails high commitment and collaboration from agencies, which can be achieved through the whole of government (WoG) approach. This study aims to identify the critical success factors of WoG towards the development of integrated E-government services. A preliminary review was conducted on previous studies and reports to get some insights of the subject being studied. The identified data were coded and analysed using content analysis method. The findings demonstrate that there are a number of critical success factors for WoG, which consist of technical and non-technical aspects. The findings act as a theoretical framework for better understanding about WoG approach for integrated E-government services.",
keywords = "Connected government, E-government, Integrated services, Joined-up government, Whole of government (WoG)",
author = "Othman, {Mohamed Hairul} and Rozilawati Razali",
year = "2018",
month = "9",
day = "1",
language = "English",
volume = "53",
journal = "Jurnal Pengurusan",
issn = "0127-2713",
publisher = "Penerbit Universiti Kebangsaan Malaysia",

}

TY - JOUR

T1 - Whole of government critical success factors towards integrated e-government services

T2 - A preliminary review

AU - Othman, Mohamed Hairul

AU - Razali, Rozilawati

PY - 2018/9/1

Y1 - 2018/9/1

N2 - Electronic Government (E-government) becomes one of the key elements for sustainable development of the country. Previous studies on E-government indicate that most governments are performing well in E-government implementation. However, the issues of process duplication and bureaucracy in services should be addressed to build trust and increase citizens' satisfaction. Currently, there is a necessity to focus on the development of integrated and tailored-made services that suit with citizens' needs. This initiative entails high commitment and collaboration from agencies, which can be achieved through the whole of government (WoG) approach. This study aims to identify the critical success factors of WoG towards the development of integrated E-government services. A preliminary review was conducted on previous studies and reports to get some insights of the subject being studied. The identified data were coded and analysed using content analysis method. The findings demonstrate that there are a number of critical success factors for WoG, which consist of technical and non-technical aspects. The findings act as a theoretical framework for better understanding about WoG approach for integrated E-government services.

AB - Electronic Government (E-government) becomes one of the key elements for sustainable development of the country. Previous studies on E-government indicate that most governments are performing well in E-government implementation. However, the issues of process duplication and bureaucracy in services should be addressed to build trust and increase citizens' satisfaction. Currently, there is a necessity to focus on the development of integrated and tailored-made services that suit with citizens' needs. This initiative entails high commitment and collaboration from agencies, which can be achieved through the whole of government (WoG) approach. This study aims to identify the critical success factors of WoG towards the development of integrated E-government services. A preliminary review was conducted on previous studies and reports to get some insights of the subject being studied. The identified data were coded and analysed using content analysis method. The findings demonstrate that there are a number of critical success factors for WoG, which consist of technical and non-technical aspects. The findings act as a theoretical framework for better understanding about WoG approach for integrated E-government services.

KW - Connected government

KW - E-government

KW - Integrated services

KW - Joined-up government

KW - Whole of government (WoG)

UR - http://www.scopus.com/inward/record.url?scp=85055245834&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=85055245834&partnerID=8YFLogxK

M3 - Review article

AN - SCOPUS:85055245834

VL - 53

JO - Jurnal Pengurusan

JF - Jurnal Pengurusan

SN - 0127-2713

ER -