Virtual communities of practice

The role of content quality and technical features to increase health care professionals' satisfaction

Haitham Alali, Juhana Salim

Research output: Contribution to journalArticle

3 Citations (Scopus)

Abstract

Knowledge management in health care sector poses a challenge for policy makers and international health organizations. Nowadays, virtual communities of practice (VCoPs) resolve many problems, which arise from geographical distance and expensive learning process in health care sector. It is used by health professionals and researchers, for improving health care services quality, by enhancing the knowledge of health practitioners. Whereby, satisfaction of using VCoPs is the nucleus its success, since, pleasant experience with VCoPs will lead to better "user satisfaction", which in turn leads to increase the number of users. This study aims to identify the determinants of member's satisfaction with VCoPs. We have also developed a VCoPs satisfaction model, based on the information systems (IS) success theories: the technology acceptance model (TAM) and DeLone and McLean IS success model. The proposed model can be used to evaluate and measure the satisfaction of VCoPs in health care sector.

Original languageEnglish
Pages (from-to)269-275
Number of pages7
JournalJournal of Theoretical and Applied Information Technology
Volume54
Issue number2
Publication statusPublished - 2013

Fingerprint

Virtual Community
Health care
Healthcare
Health
Sector
Information systems
Information Systems
System theory
Knowledge management
Technology Acceptance
User Satisfaction
Service Quality
Knowledge Management
Learning Process
Nucleus
Resolve
Determinant
Model
Model-based
Evaluate

Keywords

  • Health care sector
  • Knowledge management initiatives
  • Knowledge management system
  • User satisfaction
  • Virtual community of practice

ASJC Scopus subject areas

  • Computer Science(all)
  • Theoretical Computer Science

Cite this

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