Model Nilai Cipta-Sama Dalam Sistem Pengukuran Prestasi

Translated title of the contribution: Value Co-Creation Model in Performance Measurement System

Research output: Contribution to journalArticle

3 Citations (Scopus)

Abstract

The process of quality improvement in every Government department will be able to run smoothly and continuously to support performance measurement system quality. Performance measurement is an important tool to support the effectiveness of the program, helps to produce results and increase the effectiveness of communication. There are many factors taken into account in the existing performance measurement system (PMS). However, existing factors are contextual in nature and are only relevant for certain environments or organizations. This situation posed a problem for PMS developers since there is a lack of a model that can be a general guideline for PMS development. Hence a generic model that fills this limitation is necessary. Using the iterative triangulation method and based on existing case studies found in the literature, the identified factors are classified based on the DART (Dialogue, Access, Risk,Transparency) value co-creation model. The DART model is chosen because it is an effective model in applying the concept of value co-creation which is an important concept in systems development. The proposed value cocreation model for PMS presents important factors that should be considered in the development of PMS.

Original languageIndonesian
JournalJurnal Pengurusan
Volume45
Publication statusPublished - 2015

Fingerprint

Performance measurement system
Value co-creation
Factors
System development
Transparency
Co-creation of value
Developer
System quality
Performance measurement
Government
Triangulation
Communication
Quality improvement

Keywords

  • Co-creation value
  • DART model
  • Performance measurement system
  • Service sciences

ASJC Scopus subject areas

  • Business, Management and Accounting (miscellaneous)
  • Accounting
  • Business and International Management

Cite this

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title = "Model Nilai Cipta-Sama Dalam Sistem Pengukuran Prestasi",
abstract = "The process of quality improvement in every Government department will be able to run smoothly and continuously to support performance measurement system quality. Performance measurement is an important tool to support the effectiveness of the program, helps to produce results and increase the effectiveness of communication. There are many factors taken into account in the existing performance measurement system (PMS). However, existing factors are contextual in nature and are only relevant for certain environments or organizations. This situation posed a problem for PMS developers since there is a lack of a model that can be a general guideline for PMS development. Hence a generic model that fills this limitation is necessary. Using the iterative triangulation method and based on existing case studies found in the literature, the identified factors are classified based on the DART (Dialogue, Access, Risk,Transparency) value co-creation model. The DART model is chosen because it is an effective model in applying the concept of value co-creation which is an important concept in systems development. The proposed value cocreation model for PMS presents important factors that should be considered in the development of PMS.",
keywords = "Co-creation value, DART model, Performance measurement system, Service sciences",
author = "Hazura Mohamed and Elias, {Nur Fazidah} and Muriati Mukhtar and Yazrina Yahya and Hanawi, {Siti Aishah} and Ruzzakiah Jenal and Ahmad, {Wan Azlin Zurita Wan}",
year = "2015",
language = "Indonesian",
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issn = "0127-2713",
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T1 - Model Nilai Cipta-Sama Dalam Sistem Pengukuran Prestasi

AU - Mohamed, Hazura

AU - Elias, Nur Fazidah

AU - Mukhtar, Muriati

AU - Yahya, Yazrina

AU - Hanawi, Siti Aishah

AU - Jenal, Ruzzakiah

AU - Ahmad, Wan Azlin Zurita Wan

PY - 2015

Y1 - 2015

N2 - The process of quality improvement in every Government department will be able to run smoothly and continuously to support performance measurement system quality. Performance measurement is an important tool to support the effectiveness of the program, helps to produce results and increase the effectiveness of communication. There are many factors taken into account in the existing performance measurement system (PMS). However, existing factors are contextual in nature and are only relevant for certain environments or organizations. This situation posed a problem for PMS developers since there is a lack of a model that can be a general guideline for PMS development. Hence a generic model that fills this limitation is necessary. Using the iterative triangulation method and based on existing case studies found in the literature, the identified factors are classified based on the DART (Dialogue, Access, Risk,Transparency) value co-creation model. The DART model is chosen because it is an effective model in applying the concept of value co-creation which is an important concept in systems development. The proposed value cocreation model for PMS presents important factors that should be considered in the development of PMS.

AB - The process of quality improvement in every Government department will be able to run smoothly and continuously to support performance measurement system quality. Performance measurement is an important tool to support the effectiveness of the program, helps to produce results and increase the effectiveness of communication. There are many factors taken into account in the existing performance measurement system (PMS). However, existing factors are contextual in nature and are only relevant for certain environments or organizations. This situation posed a problem for PMS developers since there is a lack of a model that can be a general guideline for PMS development. Hence a generic model that fills this limitation is necessary. Using the iterative triangulation method and based on existing case studies found in the literature, the identified factors are classified based on the DART (Dialogue, Access, Risk,Transparency) value co-creation model. The DART model is chosen because it is an effective model in applying the concept of value co-creation which is an important concept in systems development. The proposed value cocreation model for PMS presents important factors that should be considered in the development of PMS.

KW - Co-creation value

KW - DART model

KW - Performance measurement system

KW - Service sciences

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