Value-based total performance excellence model: A conceptual framework for organisations

Mokhtar Abdullah, Mohd Rashid Ab Hamid, Zainol Mustafa, Nooreha Husain, Fazli Idris, Nur Riza Mohd. Suradi, Wan Rosmanira Ismail

Research output: Contribution to journalArticle

17 Citations (Scopus)

Abstract

This article presents a conceptual framework for the development of a value-based total performance excellence model (VBTPEM) in organisations. This model signifies core values as a strategic component for an organisation to achieve total performance excellence. The VBTPEM is an extension of the earlier version of the TPEM proposed by Husain et al. [Husain, N., Abdullah, M., Idris, F., & Sagir, R.M. (2001). The Malaysian total performance excellence model: A conceptual framework. Total Quality Management, 12(7&8), 926-931] and Abdullah et al. [Abdullah, M., Husain, N., & Nik Hassan, N.M. (2008). Guidelines for implementing value-based total performance excellence model in business organizations. Presentations at the The Islamic Perspective Forum, Manila, Philippines]. This extension integrates the intangible parts of performance measurement that have become a pivotal issue in many organisations. Hence, this paper discussed the core values associated with each of the criteria in the TPEM framework. The significance of the study is that it contributes to the extended version of performance measurement research by integrating core values into the total performance excellence framework. The notion of values-driven total performance excellence applies to an organisation that achieves superiority in both financial and non-financial performances due to reinforcement and internalisation of balanced, viable, aligned, and authentic core values in that organisation [Hultman, K., & Gellerman, B. (2002). Balancing individual and organisational values: Walking the tightrope to success. Hoboken, NJ: John Wiley & Sons].

Original languageEnglish
Pages (from-to)557-572
Number of pages16
JournalTotal Quality Management and Business Excellence
Volume23
Issue number5-6
DOIs
Publication statusPublished - Jun 2012

Fingerprint

Excellence model
Performance excellence
Conceptual framework
Core values
Performance measurement
Philippines
Organizational values
Total quality management
Intangibles
Reinforcement
Individual values
Internalization
Business organization

Keywords

  • core values
  • total performance excellence model
  • value-based total performance excellence model

ASJC Scopus subject areas

  • Business, Management and Accounting(all)

Cite this

Value-based total performance excellence model : A conceptual framework for organisations. / Abdullah, Mokhtar; Hamid, Mohd Rashid Ab; Mustafa, Zainol; Husain, Nooreha; Idris, Fazli; Mohd. Suradi, Nur Riza; Ismail, Wan Rosmanira.

In: Total Quality Management and Business Excellence, Vol. 23, No. 5-6, 06.2012, p. 557-572.

Research output: Contribution to journalArticle

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