Validating dimensions of operations flexibility in Malaysian service firms: A confirmatory factor analytics approach

Fazli Idris, Nik Mutasim Nik Ab. Rahman, Mohd. Ezani Mat Hassan, Norsiah Aminudin, Main Naser Alolayyan

Research output: Contribution to journalArticle

15 Citations (Scopus)

Abstract

The main objective of this study was to examine the dimensions of operations flexibility in Malaysian service sectors by adopting the confirmatory factor analytics approach. Through this approach, a model comprising two dimensions of operations flexibility: external flexibility and internal robustness was constructed and an instrument to measure operations flexibility elements in service sectors was developed. To validate the instrument, a survey which involved operations managers from various service sectors in Malaysia was carried out. The convergent and discriminant validity of the constructs were estimated through average variance extraction (AVE) and shared variance (SV). Structural equation modelling (SEM) was employed to test the goodness of fit of the model. Drawing on a sample of 254 respondents, the survey findings confirm the proposed model. Practically, this research contributes to enhancing the understanding of operations flexibility in the service sector.

Original languageEnglish
Pages (from-to)79-94
Number of pages16
JournalInternational Journal of Services and Operations Management
Volume14
Issue number1
DOIs
Publication statusPublished - 2013

Fingerprint

Managers
Factors
Service firms
Service sector
Robustness
Goodness of fit
Discriminant validity
Structural equation modeling
Malaysia
Convergent validity

Keywords

  • Malaysia
  • Operations flexibility
  • Service sector

ASJC Scopus subject areas

  • Management Science and Operations Research
  • Management of Technology and Innovation
  • Industrial and Manufacturing Engineering

Cite this

Validating dimensions of operations flexibility in Malaysian service firms : A confirmatory factor analytics approach. / Idris, Fazli; Nik Ab. Rahman, Nik Mutasim; Mat Hassan, Mohd. Ezani; Aminudin, Norsiah; Alolayyan, Main Naser.

In: International Journal of Services and Operations Management, Vol. 14, No. 1, 2013, p. 79-94.

Research output: Contribution to journalArticle

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