Using freeware for collaborative service delivery in Higher Education - A case study analysis

Doreen Nielsen, Yazrina Yahya, Anthony White, Li Zhou

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

IT resource (both hardware and software) that currently support teaching and learning, implemented within the Higher Education Institution (HEI) could not support all the needs of all collaborative service deliveries. This research aims to explore the potentials of the use of freeware in an aspect of collaborative service delivery. An experimental implementation and use of a web conferencing freeware for the delivery of a collaborative teaching session resulted in encouraging findings. The experience demonstrated that the values of services delivery and customer experiences can be enhanced further with minimal costs.

Original languageEnglish
Title of host publicationProceedings of the 2011 International Conference on Electrical Engineering and Informatics, ICEEI 2011
DOIs
Publication statusPublished - 2011
Event2011 International Conference on Electrical Engineering and Informatics, ICEEI 2011 - Bandung
Duration: 17 Jul 201119 Jul 2011

Other

Other2011 International Conference on Electrical Engineering and Informatics, ICEEI 2011
CityBandung
Period17/7/1119/7/11

Fingerprint

Teaching
Education
Hardware
Costs

Keywords

  • Collaborative Service Delivery
  • freeware
  • higher education
  • video (web) conferencing

ASJC Scopus subject areas

  • Information Systems
  • Electrical and Electronic Engineering

Cite this

Nielsen, D., Yahya, Y., White, A., & Zhou, L. (2011). Using freeware for collaborative service delivery in Higher Education - A case study analysis. In Proceedings of the 2011 International Conference on Electrical Engineering and Informatics, ICEEI 2011 [6021804] https://doi.org/10.1109/ICEEI.2011.6021804

Using freeware for collaborative service delivery in Higher Education - A case study analysis. / Nielsen, Doreen; Yahya, Yazrina; White, Anthony; Zhou, Li.

Proceedings of the 2011 International Conference on Electrical Engineering and Informatics, ICEEI 2011. 2011. 6021804.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Nielsen, D, Yahya, Y, White, A & Zhou, L 2011, Using freeware for collaborative service delivery in Higher Education - A case study analysis. in Proceedings of the 2011 International Conference on Electrical Engineering and Informatics, ICEEI 2011., 6021804, 2011 International Conference on Electrical Engineering and Informatics, ICEEI 2011, Bandung, 17/7/11. https://doi.org/10.1109/ICEEI.2011.6021804
Nielsen D, Yahya Y, White A, Zhou L. Using freeware for collaborative service delivery in Higher Education - A case study analysis. In Proceedings of the 2011 International Conference on Electrical Engineering and Informatics, ICEEI 2011. 2011. 6021804 https://doi.org/10.1109/ICEEI.2011.6021804
Nielsen, Doreen ; Yahya, Yazrina ; White, Anthony ; Zhou, Li. / Using freeware for collaborative service delivery in Higher Education - A case study analysis. Proceedings of the 2011 International Conference on Electrical Engineering and Informatics, ICEEI 2011. 2011.
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