Using evaluation to support organizational learning in E-Government system

A case of Malaysia Government

Hasmiah Kasimin, Aini Aman, Zulridah Mohd Noor

Research output: Contribution to journalArticle

10 Citations (Scopus)

Abstract

This paper discusses the need for a framework to understand the use of evaluation to support learning in the process of implementing an e-Government system in a developing country, namely, Malaysia. A conceptual interpretive framework focusing on evaluation use and evaluation practices to support organizational learning is proposed. The framework makes use of organizational learning theory and integrates the focus of previous interpretive frameworks. Application of the framework in a case study of an e-Government system is also elaborated. The framework is useful for exploring and understanding the use of evaluation to support learning in improving the e-Government system and helps in identifying the need for learning about evaluation practices to extend the benefits from evaluation. An implication from the analysis reveals the need for Knowledge Management Systems that is capable of providing feedback and feed-forward of shared information to support learning about the e-Government system and its evaluation practices.

Original languageEnglish
Pages (from-to)45-64
Number of pages20
JournalInternational Journal of Electronic Government Research
Volume9
Issue number1
DOIs
Publication statusPublished - Jan 2013

Fingerprint

learning organization
Knowledge management
Developing countries
Malaysia
Feedback
electronic government
evaluation
learning
learning theory
knowledge management
developing country

Keywords

  • E-government system
  • E-government system evaluation
  • Evaluation practices
  • Evaluation that supports learning
  • Evaluation use
  • Organizational learning

ASJC Scopus subject areas

  • Social Sciences(all)
  • Hardware and Architecture
  • Software
  • Computer Networks and Communications

Cite this

Using evaluation to support organizational learning in E-Government system : A case of Malaysia Government. / Kasimin, Hasmiah; Aman, Aini; Noor, Zulridah Mohd.

In: International Journal of Electronic Government Research, Vol. 9, No. 1, 01.2013, p. 45-64.

Research output: Contribution to journalArticle

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