Users' Experiences of Internet- Based Systems in Malaysian Research Universities: Success Factors and Barriers as Starting Points to Best Practices in a Developing Country

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

Internet-based systems are providing more interactive and collaborative forms of participation in many kinds of organizations, particularly with the spread of the Internet and Web 2.0 technology. They have been designed to enhance organizational communications processes, information management and staff interaction. This qualitative study explores employees' experiences in Malaysian research universities, and particularly strives to understand successes and problems in the implementation of Internet-based systems. Based on in-depth interviews with officers and academics at four research universities, the study found that employees were most concerned with three issues that determined success or failure in this scenario: technological features of the systems; social and human factors; and organizational initiatives. Organizations such as universities and senior management may improve employees' satisfaction with Internet-based systems as e-government applications by implementing several recommendations arising from this study's analysis.

Original languageEnglish
Title of host publicationE-Government Success around the World: Cases, Empirical Studies, and Practical Recommendations
PublisherIGI Global
Pages198-214
Number of pages17
ISBN (Print)9781466641747, 1466641738, 9781466641730
DOIs
Publication statusPublished - 30 Jun 2013

Fingerprint

best practice
developing country
Internet
employee
university
experience
electronic government
information management
communications
scenario
staff
participation
World Wide Web
University research
Developing countries
Best practice
User experience
Success factors
interaction
interview

ASJC Scopus subject areas

  • Economics, Econometrics and Finance(all)
  • Business, Management and Accounting(all)
  • Social Sciences(all)

Cite this

Users' Experiences of Internet- Based Systems in Malaysian Research Universities : Success Factors and Barriers as Starting Points to Best Practices in a Developing Country. / Mohamad Salleh, Mohd Azul.

E-Government Success around the World: Cases, Empirical Studies, and Practical Recommendations. IGI Global, 2013. p. 198-214.

Research output: Chapter in Book/Report/Conference proceedingChapter

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