Users engagement success factors in information systems development

Ghassan A.O. Abusamhadana, Nur Fazidah Elias

Research output: Contribution to journalArticle

1 Citation (Scopus)

Abstract

Business organisations need to implement information systems (IS) mainly for keeping track of and managing its business activities, from planning to product delivery. In the last four decades, the information systems recorded low rates of success. Many IS projects, especially in the public sector, fail as a result of poor user engagement in the information systems development process. Engaging user in any information systems development process is claimed to contribute to the success of IS projects. Some studies have indicated that two factors which are user participation and user involvement can lead to successful user engagement in the information systems development. However, there is still no common understanding for measuring and validating the effect of these two factors. This paper discusses the importance of these two factors as the critical success factors for engaging users in the information systems development. The importance of these two factors was determined through the content review technique and mapping activity of eleven sub-factors identified from the literature. A-priori model for user engagement success will be presented at the end of this paper.

Original languageEnglish
Pages (from-to)1213-1226
Number of pages14
JournalJournal of Theoretical and Applied Information Technology
Volume96
Issue number5
Publication statusPublished - 15 Mar 2018

Fingerprint

System Development
Information Systems
Information systems
Development Process
Critical Success Factors
Subfactors
Public Sector
Engagement
Industry
Planning

Keywords

  • Information systems
  • User engagement
  • User involvement
  • User participation

ASJC Scopus subject areas

  • Theoretical Computer Science
  • Computer Science(all)

Cite this

Users engagement success factors in information systems development. / Abusamhadana, Ghassan A.O.; Elias, Nur Fazidah.

In: Journal of Theoretical and Applied Information Technology, Vol. 96, No. 5, 15.03.2018, p. 1213-1226.

Research output: Contribution to journalArticle

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