User perceived quality model for web-based system assessment

Siti Rohana Ahmad Ibrahim, Jamaiah Yahaya, Aziz Deraman, Abdul Razak Hamdan, Yusmadi Yah Jusoh

Research output: Contribution to journalArticle

Abstract

The critical issue in software quality is to maintain the relevance of the software to the dynamics requirements and expectations. For the last forty years, many software quality models have been developed that focused on the technical and behavioral aspect of the software and little attention towards user perspective of quality. Our previous works in certification exercises have revealed the needs and rationale for software certification from user approach. This is aligned with the development of new social network software; the new development approaches such as agile method and the varieties of commercial software in the market which led to user dominance and control over the software. Thus, users are more criticised and demanded in the quality aspects of the software service that accessible to a wide range of people from various categories of users. The users of the web-based systems can be defined in several categories with different interests and perspectives, but this research only focuses on web users in general. The new structure of the quality model is defined. The enhanced quality model and system are valuable to overcome the limitations of previous models and further improve the application in software certification and assessment process.

Original languageEnglish
Pages (from-to)2196-2204
Number of pages9
JournalInternational Journal on Advanced Science, Engineering and Information Technology
Volume8
Issue number5
DOIs
Publication statusPublished - 1 Jan 2018

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Software
certification
Certification
social networks
exercise
markets
Process Assessment (Health Care)
Social Support
methodology
Research

Keywords

  • Quality model
  • Software certification
  • Software quality
  • User perspective
  • Web users

ASJC Scopus subject areas

  • Computer Science(all)
  • Agricultural and Biological Sciences(all)
  • Engineering(all)

Cite this

User perceived quality model for web-based system assessment. / Ibrahim, Siti Rohana Ahmad; Yahaya, Jamaiah; Deraman, Aziz; Hamdan, Abdul Razak; Jusoh, Yusmadi Yah.

In: International Journal on Advanced Science, Engineering and Information Technology, Vol. 8, No. 5, 01.01.2018, p. 2196-2204.

Research output: Contribution to journalArticle

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