User engagement model in information systems development

Research output: Contribution to journalArticle

Abstract

User engagement combines both factors of user participation and user involvement. It indicates the behavioral and psychological activities of the involved users during information systems development. Some previous researches claimed that these two factors contribute positively to information systems success. Nonetheless, a common understanding is still not tangible from the literature on measuring and validating the effect of these two factors. This paper proposes an integrated model for measuring and validating the factors of user engagement success in information systems development. Therein, a qualitative method is applied to verify the success of user engagement factors and demonstrate their interrelationships. A-priori model of user engagement success in information system development is then proposed and validated via a quantitative method. Questionnaires were distributed to the users, developers, system analysts, and managers who have engaged in information systems development projects at the seven higher learning institutions in Malaysia. Findings show that eight out of twelve user engagement critical success factors are accepted while other rejected factors were Identifying User for Engagement, Top Management Support, Type of User Participation, and User-Developer Attitude.

Original languageEnglish
Pages (from-to)2908-2930
Number of pages23
JournalJournal of Theoretical and Applied Information Technology
Volume97
Issue number11
Publication statusPublished - 15 Jun 2019

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System Development
Information Systems
Information systems
Model
Managers
Engagement
Critical Success Factors
Qualitative Methods
Malaysia
Integrated Model
Questionnaire
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Keywords

  • Information system success
  • User engagement
  • User involvement
  • User participation

ASJC Scopus subject areas

  • Theoretical Computer Science
  • Computer Science(all)

Cite this

User engagement model in information systems development. / Abusamhadana, Ghassan A.O.; Elias, Nur Fazidah; Mukhtar, Muriati; Mokhtar, Umi Asma`.

In: Journal of Theoretical and Applied Information Technology, Vol. 97, No. 11, 15.06.2019, p. 2908-2930.

Research output: Contribution to journalArticle

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