TQM best practices: Experiences of Malaysian SMEs

Mohd Nizam Ab Rahman, James D T Tannock

Research output: Contribution to journalArticle

32 Citations (Scopus)

Abstract

The progress of TQM in SMEs, particularly in developing countries, is a significant research issue at present. This paper presents some of the most important findings of three case studies, undertaken at SME companies in Malaysia. The companies comprise medium-scale automotive parts and plastics manufacturers, and a smaller food manufacturing company. Each company case provides insights into the issues facing SMEs, who are trying to develop more advanced quality management approaches. The case studies involved structured interviews with top management at each company, based on the award criteria of the Malaysian Quality Management Excellence Award (QMEA). The case study analysis illustrates that the companies studied have adopted distinct approaches to the implementation of TQM, which could be shared by other SMEs. Some of the key issues that have been addressed by the case study companies can be summarized as: effective top management commitment, an effective steering committee engaged in policy and planning management, real employee involvement, employee rewards and skills development. The issues of benefits perceived, barriers and quality progress of the companies are also presented in the paper.

Original languageEnglish
Pages (from-to)491-503
Number of pages13
JournalTotal Quality Management and Business Excellence
Volume16
Issue number4
DOIs
Publication statusPublished - Jun 2005
Externally publishedYes

Fingerprint

Total quality management
Best practice
Small and medium-sized enterprises
Quality management
Top management
Skill development
Management commitment
Excellence
Plastics
Perceived benefits
Research issues
Employee involvement
Structured interview
Food manufacturing
Developing countries
Planning
Malaysia
Manufacturing companies
Reward
Employees

Keywords

  • Case study
  • Malaysia
  • Quality awards
  • SME
  • TQM

ASJC Scopus subject areas

  • Business, Management and Accounting(all)

Cite this

TQM best practices : Experiences of Malaysian SMEs. / Ab Rahman, Mohd Nizam; Tannock, James D T.

In: Total Quality Management and Business Excellence, Vol. 16, No. 4, 06.2005, p. 491-503.

Research output: Contribution to journalArticle

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