Towards an interpretive framework for e-government applications evaluation in a developing country that support learning

Hasmiah Kasimin, Noraidah Sahari @ Ashaari, Zulridah Mohd Noor, Yazrina Yahya, Aini Aman

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Citations (Scopus)

Abstract

Public sector in Malaysia invests a large amount of resources in e-government. But benefits from implementing e-government applications are not that clear due to the complexity of its objectives and development process. In general e-government involves the transformation of public sector internal and external relationships through net-enabled operations, information technology and communications to optimize government service delivery, constituency participation and governance. E-government is about having centralized yet distributed operations to maximize efficiencies, productivity and service delivery. Its development and implementation involves changes in work processes, relationships between a number of related agencies, technology transfer, and changes in work culture. At the same time e-government concepts, application requirement and technology are evolving.In such a situation e-government applications are subject to a high risk of failure and unsustainable. Sustainability of e-government applications is important especially if the service offered is unique and continuous. In this case on-going learning through the support of feedback from development and implementation of application is necessary. Evaluation systems can providefeedback necessary to support the required learning process. Knowledge is also necessary to support learning. Previous study shows that evaluation is also concern with knowledge creation. Thus knowledge management is relevant in designing e-governmentevaluation systems. Evaluation tasks need to be done on-goingly. Changes in evaluation practices in terms of approaches, methods and techniques are necessary based on learning that takes place. An interpretive e-government evaluation framework is usefulin order to evaluate e-government application on-goingly. This paper proposed an interpretive framework for e-government application evaluation. The framework is developed after a critical analysis from e-government evaluation, information systems (IS evaluation and evaluation research literature. Its development makes use of system life cycle, organisational learning, knowledge management and interpretive evaluation framework from previous literature. The framework can be potentially used as a toolto conduct better e-government evaluation especially in developing countries. Further research is needed to validate the usefulness of the proposed framework. Findings from the fieldwork could be useful for further improvement and refinement of this framework.

Original languageEnglish
Title of host publicationProceedings of the European Conference on e-Government, ECEG
Pages371-380
Number of pages10
Publication statusPublished - 2009
Event9th European Conference on e-Government, ECEG 2009 - London, United Kingdom
Duration: 29 Jun 200930 Jun 2009

Other

Other9th European Conference on e-Government, ECEG 2009
CountryUnited Kingdom
CityLondon
Period29/6/0930/6/09

Fingerprint

Developing countries
Knowledge management
Technology transfer
Electronic government
Evaluation
Interpretive
Information technology
Sustainable development
Life cycle
Information systems
Productivity
Feedback
Communication

Keywords

  • E-Government application
  • E-government evaluation framework
  • Interpretive evaluation framework
  • Knowledge management
  • Organisational learning
  • System life cycle

ASJC Scopus subject areas

  • Business and International Management
  • Management of Technology and Innovation
  • Computer Networks and Communications

Cite this

Kasimin, H., Sahari @ Ashaari, N., Noor, Z. M., Yahya, Y., & Aman, A. (2009). Towards an interpretive framework for e-government applications evaluation in a developing country that support learning. In Proceedings of the European Conference on e-Government, ECEG (pp. 371-380)

Towards an interpretive framework for e-government applications evaluation in a developing country that support learning. / Kasimin, Hasmiah; Sahari @ Ashaari, Noraidah; Noor, Zulridah Mohd; Yahya, Yazrina; Aman, Aini.

Proceedings of the European Conference on e-Government, ECEG. 2009. p. 371-380.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Kasimin, H, Sahari @ Ashaari, N, Noor, ZM, Yahya, Y & Aman, A 2009, Towards an interpretive framework for e-government applications evaluation in a developing country that support learning. in Proceedings of the European Conference on e-Government, ECEG. pp. 371-380, 9th European Conference on e-Government, ECEG 2009, London, United Kingdom, 29/6/09.
Kasimin, Hasmiah ; Sahari @ Ashaari, Noraidah ; Noor, Zulridah Mohd ; Yahya, Yazrina ; Aman, Aini. / Towards an interpretive framework for e-government applications evaluation in a developing country that support learning. Proceedings of the European Conference on e-Government, ECEG. 2009. pp. 371-380
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