Total quality management practices in manufacturing companies in Malaysia

An exploratory analysis

Arawati Agus, Mokhtar Abdullah

Research output: Contribution to journalArticle

44 Citations (Scopus)

Abstract

The article reviews total quality management (TQM) practices in public listed manufacturing companies in Malaysia. It also explores ISO certification of the companies as well as some other related issues. Our findings indicate that the length of TQM implementation has a significant impact on the companies' financial performance. Long-term TQM adopters are found to outperform short-term adopters. The industrial manufacturing companies exhibit higher TQM scores than the consumer manufacturing companies. In addition, the quality index ranking suggests that more stringent quality measures are being carried out in automotive and gas industries.

Original languageEnglish
Pages (from-to)1041-1051
Number of pages11
JournalTotal Quality Management
Volume11
Issue number8
Publication statusPublished - 2000

Fingerprint

Quality management practices
Malaysia
Total quality management
Manufacturing companies
ISO certification
Financial performance
Ranking
Automotive industry
Gas industry

ASJC Scopus subject areas

  • Business, Management and Accounting(all)

Cite this

Total quality management practices in manufacturing companies in Malaysia : An exploratory analysis. / Agus, Arawati; Abdullah, Mokhtar.

In: Total Quality Management, Vol. 11, No. 8, 2000, p. 1041-1051.

Research output: Contribution to journalArticle

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