The use of technology in the transformation of business dispute resolution

Kamal Halili Hassan, Sakina Shaik Ahmad Yusoff, Maizatul Farisah Mokhtar, Kartini Aboo Talib Khalid

Research output: Contribution to journalArticle

3 Citations (Scopus)

Abstract

The use of technology in dispute resolution mechanism can be viewed from two perspectives: first, as an aid in the conventional dispute resolution system, and second, as an online dispute resolution mechanism via the Internet. Online dispute resolution (ODR) is transforming the way disputes are being resolved, in particular, in business to consumer (B2C) transactions. ODR offers a more successful means of resolving e-commerce disputes. In fact, there is a new move by the Malaysian judiciary to transform its court system. Previously, the judiciary has been very conventional in its administration of justice, and the system is said to be slow and outdated. The court system in Malaysia has been frequently criticised because of its dilatoriness in resolving disputes, resulting in a large backlog of cases. To overcome these problems, the judiciary has introduced a new system called the e-court. New methods including as e-filing, electronic case management, queue management, and court recording and transcribing form the complete e-court mechanism.

Original languageEnglish
Pages (from-to)1-13
Number of pages13
JournalEuropean Journal of Law and Economics
DOIs
Publication statusAccepted/In press - 2012

Fingerprint

judiciary
administration of justice
case management
electronic business
transaction
Malaysia
recording
Dispute resolution
electronics
Internet
management
Judiciary
Dispute

Keywords

  • e-Court
  • e-filing
  • Judiciary
  • Malaysia
  • ODR
  • Technology

ASJC Scopus subject areas

  • Law
  • Economics and Econometrics
  • Business and International Management

Cite this

The use of technology in the transformation of business dispute resolution. / Hassan, Kamal Halili; Shaik Ahmad Yusoff, Sakina; Mokhtar, Maizatul Farisah; Aboo Talib Khalid, Kartini.

In: European Journal of Law and Economics, 2012, p. 1-13.

Research output: Contribution to journalArticle

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