The success factors and barriers of information technology implementation in small and medium enterprises

An empirical study in Malaysia

Abdul Razak Hamdan, Jamaiah Yahaya, Aziz Deraman, Yusmadi Yah Jusoh

Research output: Contribution to journalArticle

8 Citations (Scopus)

Abstract

The use of information technology (IT) among entrepreneurs is one of the critical aspects as the usage of IT effectively and efficiently will enable to increase productivity and performance in small and medium enterprises (SMEs). Previous reports revealed that SMEs in Malaysia have many concerns about the durability, competitiveness and efficiency due to problems associated such as financial, lack of information and knowledge, capability and capacity. This research is derived based on the issues related to IT implementation in SMEs in Malaysia. It determines the problems and issues related to the implementation, and identify factors for the successful implementation of IT in SMEs. The research approach includes the usage of questionnaires, interviews and case studies. Literature study identified ten critical success factors that include the management, staff, IT planning, financial, consultants, vendors, organisational culture, relationship management and change, and perception. This paper presents the success factors and the barrier of IT implementation based on the empirical study.

Original languageEnglish
Pages (from-to)477-494
Number of pages18
JournalInternational Journal of Business Information Systems
Volume21
Issue number4
DOIs
Publication statusPublished - 2016

Fingerprint

Information technology
Industry
Technology implementation
Empirical study
Malaysia
Small and medium-sized enterprises
Success factors
Durability
Productivity
Planning

Keywords

  • Empirical study
  • Information technology barriers
  • Information technology implementation
  • Malaysia
  • Small and medium enterprise
  • SME
  • Success factors
  • Survey

ASJC Scopus subject areas

  • Management Information Systems
  • Management of Technology and Innovation
  • Information Systems and Management

Cite this

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