The structural relationships between total quality management, competitive advantage and bottom line financial performance

An empirical study of Malaysian manufacturing companies

Arawati Agus, Ridzuan Mohd Sagir

Research output: Contribution to journalArticle

29 Citations (Scopus)

Abstract

This paper attempts to enhance the understanding of relationships between total quality management (TQM), competitive advantage and bottom line financial performance. In addition, it tries to provide evidence for the notion that TQM has an influence on financial performance. A structural model is tested on data gathered on a stratified random sample of Malaysian manufacturing companies through the application of reliable measures. Results highlight the unique contributions of TQM practices and the significant role of competitive advantage as an intervening variable in the relationship between TQM and financial performance.

Original languageEnglish
Pages (from-to)1018-1024
Number of pages7
JournalTotal Quality Management
Volume12
Issue number7
DOIs
Publication statusPublished - 2001

Fingerprint

Empirical study
Competitive advantage
Financial performance
Total quality management
Manufacturing companies
Management performance
Quality management practices
Structural model

ASJC Scopus subject areas

  • Business, Management and Accounting(all)

Cite this

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