The structural impact of total quality management on financial performance relative to competitors through customer satisfaction

A study of Malaysian manufacturing companies

Arawati Agus, Suresh Kumar Krishnan, Sharifah Latifah Syed A Kadir

Research output: Contribution to journalArticle

61 Citations (Scopus)
Original languageEnglish
JournalTotal Quality Management
Volume11
Issue number4-6
Publication statusPublished - 2000

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Competitors
Customer satisfaction
Financial performance
Manufacturing companies
Total quality management

ASJC Scopus subject areas

  • Business, Management and Accounting(all)

Cite this

The structural impact of total quality management on financial performance relative to competitors through customer satisfaction : A study of Malaysian manufacturing companies. / Agus, Arawati; Krishnan, Suresh Kumar; Kadir, Sharifah Latifah Syed A.

In: Total Quality Management, Vol. 11, No. 4-6, 2000.

Research output: Contribution to journalArticle

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