Peranan pengukuran prestasi strategik ke atas kepuasan kerja dan kekuasaan psikologi dalam kalangan pengurus dalam sektor automotif

Translated title of the contribution: The role of strategic performance measurement on job satisfaction and psychological empowerment among managers in the automotive sector

Research output: Contribution to journalArticle

1 Citation (Scopus)

Abstract

Market study has identified that innovation, creativity and reengineering are among the key success factors in the automotive industry that should be measured and monitored. These factors represent the element of broad scope in the Strategic Performance Measurement Systems (PPS) which combine both financial and non-financial measures. Past studies show that PPS has been implemented and practiced by the automotive companies in Malaysia. However, it remains unclear how the systems may influence individual behaviour as well as their performance. Therefore, this study examines the relationship between the effects of PPS on the Staff motivation, psychological empowerment and performance levels. Based on a sample of 100 automotive sales managers, the findings reveal that financial measures are significantly related to the managers 'job satisfaction, psychological empowerment and performance. On the other hand, no evidence of significant relationship for the nonfinancial measures is found. Concern over PPS is related to the role of nonfinancial measures in influencing the individual's job performance. Hence, the paper is concluded with the implications for theory and practice.

Original languageMalay
Pages (from-to)65-78
Number of pages14
JournalJurnal Pengurusan
Volume34
Publication statusPublished - Jun 2012

Fingerprint

Non-financial measures
Psychological empowerment
Managers
Job satisfaction
Performance measurement
Creativity
Sales manager
Factors
Staff
Performance measurement system
Performance levels
Financial measures
Job performance
Individual behaviour
Key success factors
Innovation
Malaysia
Reengineering
Automotive industry

ASJC Scopus subject areas

  • Business, Management and Accounting (miscellaneous)
  • Accounting
  • Business and International Management

Cite this

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title = "Peranan pengukuran prestasi strategik ke atas kepuasan kerja dan kekuasaan psikologi dalam kalangan pengurus dalam sektor automotif",
abstract = "Market study has identified that innovation, creativity and reengineering are among the key success factors in the automotive industry that should be measured and monitored. These factors represent the element of broad scope in the Strategic Performance Measurement Systems (PPS) which combine both financial and non-financial measures. Past studies show that PPS has been implemented and practiced by the automotive companies in Malaysia. However, it remains unclear how the systems may influence individual behaviour as well as their performance. Therefore, this study examines the relationship between the effects of PPS on the Staff motivation, psychological empowerment and performance levels. Based on a sample of 100 automotive sales managers, the findings reveal that financial measures are significantly related to the managers 'job satisfaction, psychological empowerment and performance. On the other hand, no evidence of significant relationship for the nonfinancial measures is found. Concern over PPS is related to the role of nonfinancial measures in influencing the individual's job performance. Hence, the paper is concluded with the implications for theory and practice.",
author = "Haslina Hassan and {Mohd Amir}, Amizawati and Ruhanita Maelah",
year = "2012",
month = "6",
language = "Malay",
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journal = "Jurnal Pengurusan",
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publisher = "Penerbit Universiti Kebangsaan Malaysia",

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AU - Hassan, Haslina

AU - Mohd Amir, Amizawati

AU - Maelah, Ruhanita

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N2 - Market study has identified that innovation, creativity and reengineering are among the key success factors in the automotive industry that should be measured and monitored. These factors represent the element of broad scope in the Strategic Performance Measurement Systems (PPS) which combine both financial and non-financial measures. Past studies show that PPS has been implemented and practiced by the automotive companies in Malaysia. However, it remains unclear how the systems may influence individual behaviour as well as their performance. Therefore, this study examines the relationship between the effects of PPS on the Staff motivation, psychological empowerment and performance levels. Based on a sample of 100 automotive sales managers, the findings reveal that financial measures are significantly related to the managers 'job satisfaction, psychological empowerment and performance. On the other hand, no evidence of significant relationship for the nonfinancial measures is found. Concern over PPS is related to the role of nonfinancial measures in influencing the individual's job performance. Hence, the paper is concluded with the implications for theory and practice.

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