The role of open service innovation in enhancing business performance: The moderating effects of competitive intensity

Amir Foroughi, Nor Aishah Buang, Zizah Che Senik, Reihaneh Sadat Hajmirsadeghi, Mahdi Mohammad Bagheri

Research output: Contribution to journalArticle

4 Citations (Scopus)

Abstract

In the past, open innovation has been studied from the perspective of manufacturing businesses, while services have received much less attention, regardless of the predominant role they play in advanced economies. The present study focuses on open service innovation in tourism industry. We study the moderating effect of competition intensity on the relation between business performance and open service innovation in tourism industry. Analysing data from managers of 346 travel agen-cies, this study shows that open service innovation has a positive effect on business performance and this effect increases by competition intensity construct.

Original languageEnglish
Pages (from-to)691-698
Number of pages8
JournalCurrent Science
Volume109
Issue number4
Publication statusPublished - 2015

Fingerprint

Competitive intensity
Business performance
Service innovation
Moderating effect
Tourism industry
Intensity of competition
Business services
Open innovation
Manufacturing
Managers

Keywords

  • Business performance
  • Competition intensity
  • Open service innovation
  • Travel agencies

ASJC Scopus subject areas

  • General

Cite this

The role of open service innovation in enhancing business performance : The moderating effects of competitive intensity. / Foroughi, Amir; Buang, Nor Aishah; Che Senik, Zizah; Hajmirsadeghi, Reihaneh Sadat; Bagheri, Mahdi Mohammad.

In: Current Science, Vol. 109, No. 4, 2015, p. 691-698.

Research output: Contribution to journalArticle

Foroughi, Amir ; Buang, Nor Aishah ; Che Senik, Zizah ; Hajmirsadeghi, Reihaneh Sadat ; Bagheri, Mahdi Mohammad. / The role of open service innovation in enhancing business performance : The moderating effects of competitive intensity. In: Current Science. 2015 ; Vol. 109, No. 4. pp. 691-698.
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