The relationship between user engagement and business intelligence system effectiveness

Research output: Contribution to journalArticle

4 Citations (Scopus)

Abstract

The bank are concerned about implementing business intelligence System, but they pay no attention to the importance of user engagement which eventually leads to system failure this paper aimed to investigate the relationship between user engagement and business intelligence system and how the users can engage to the BI system which led the BI system to be more effectiveness. Organizations therefore have to understand the business intelligence system by improving user engagement (user participation, user involvement) to take appropriate and timely decision the problem statement in this paper is. This paper design used a quantitative methodological approach In this study 500 questionnaire were distributed to bank employees in Jordan they are using business intelligence system the returned and usable questionnaire were 386. Finally the result was there is a positive and significant relationship between user engagement and business intelligence system effectiveness (system usage and system performance).

Original languageEnglish
Pages (from-to)978-984
Number of pages7
JournalWorld Applied Sciences Journal
Volume28
Issue number7
DOIs
Publication statusPublished - 2013

Fingerprint

Business intelligence
Questionnaire
Employees
User involvement
Jordan
User participation
System failure

Keywords

  • Business intelligence system
  • User engagement
  • User participation and user involvement

ASJC Scopus subject areas

  • General

Cite this

The relationship between user engagement and business intelligence system effectiveness. / Mohammad Yusof, Zawiyah; Ab Aziz, Mohd Juzaiddin; Ali Shatat, Abdallah Saleh.

In: World Applied Sciences Journal, Vol. 28, No. 7, 2013, p. 978-984.

Research output: Contribution to journalArticle

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