The relationship between quality management practices and organisational performance

A structural equation modelling approach

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

The purpose of this paper is to examine the relationship between the quality management practices (QMPs) and organisational performance for the manufacturing industry in Malaysia. In this study, a QMPs and organisational performance framework is developed according to a comprehensive literature review which cover aspects of hard and soft quality factors in manufacturing process environment. A total of 11 hypotheses have been put forward to test the relationship amongst the six constructs, which are management commitment, training, process management, quality tools, continuous improvement and organisational performance. The model is analysed using Structural Equation Modeling (SEM) with AMOS software version 18.0 using Maximum Likelihood (ML) estimation. A total of 480 questionnaires were distributed, and 210 questionnaires were valid for analysis. The results of the modeling analysis using ML estimation indicate that the fits statistics of QMPs and organisational performance model for manufacturing industry is admissible. From the results, it found that the management commitment have significant impact on the training and process management. Similarly, the training had significant effect to the quality tools, process management and continuous improvement. Furthermore, the quality tools have significant influence on the process management and continuous improvement. Likewise, the process management also has a significant impact to the continuous improvement. In addition the continuous improvement has significant influence the organisational performance. However, the results of the study also found that there is no significant relationship between management commitment and quality tools, and between the management commitment and continuous improvement. The results of the study can be used by managers to prioritize the implementation of QMPs. For instances, those practices that are found to have positive impact on organisational performance can be recommended to managers so that they can allocate resources to improve these practices to get better performance.

Original languageEnglish
Title of host publication2nd ISM International Statistical Conference 2014, ISM 2014
Subtitle of host publicationEmpowering the Applications of Statistical and Mathematical Sciences
EditorsNor Aida Zuraimi Md Noar, Roslinazairimah Zakaria, Wan Nur Syahidah Wan Yusoff, Mohd Sham Mohamad, Mohd Rashid Ab Hamid
PublisherAmerican Institute of Physics Inc.
Pages494-504
Number of pages11
ISBN (Electronic)9780735412811
DOIs
Publication statusPublished - 1 Jan 2015
Event2nd ISM International Statistical Conference 2014: Empowering the Applications of Statistical and Mathematical Sciences, ISM 2014 - Kuantan, Pahang, Malaysia
Duration: 12 Aug 201414 Aug 2014

Publication series

NameAIP Conference Proceedings
Volume1643
ISSN (Print)0094-243X
ISSN (Electronic)1551-7616

Other

Other2nd ISM International Statistical Conference 2014: Empowering the Applications of Statistical and Mathematical Sciences, ISM 2014
CountryMalaysia
CityKuantan, Pahang
Period12/8/1414/8/14

Fingerprint

education
manufacturing
industries
Malaysia
Q factors
resources
statistics
computer programs

Keywords

  • Manufacturing
  • Organisational performance
  • Quality management practices
  • Structural equation modelling

ASJC Scopus subject areas

  • Physics and Astronomy(all)

Cite this

Jamaluddin, Z., Razali, A. M., & Mustafa, Z. (2015). The relationship between quality management practices and organisational performance: A structural equation modelling approach. In N. A. Z. M. Noar, R. Zakaria, W. N. S. W. Yusoff, M. S. Mohamad, & M. R. A. Hamid (Eds.), 2nd ISM International Statistical Conference 2014, ISM 2014: Empowering the Applications of Statistical and Mathematical Sciences (pp. 494-504). (AIP Conference Proceedings; Vol. 1643). American Institute of Physics Inc.. https://doi.org/10.1063/1.4907485

The relationship between quality management practices and organisational performance : A structural equation modelling approach. / Jamaluddin, Z.; Razali, Ahmad Mahir; Mustafa, Zainol.

2nd ISM International Statistical Conference 2014, ISM 2014: Empowering the Applications of Statistical and Mathematical Sciences. ed. / Nor Aida Zuraimi Md Noar; Roslinazairimah Zakaria; Wan Nur Syahidah Wan Yusoff; Mohd Sham Mohamad; Mohd Rashid Ab Hamid. American Institute of Physics Inc., 2015. p. 494-504 (AIP Conference Proceedings; Vol. 1643).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Jamaluddin, Z, Razali, AM & Mustafa, Z 2015, The relationship between quality management practices and organisational performance: A structural equation modelling approach. in NAZM Noar, R Zakaria, WNSW Yusoff, MS Mohamad & MRA Hamid (eds), 2nd ISM International Statistical Conference 2014, ISM 2014: Empowering the Applications of Statistical and Mathematical Sciences. AIP Conference Proceedings, vol. 1643, American Institute of Physics Inc., pp. 494-504, 2nd ISM International Statistical Conference 2014: Empowering the Applications of Statistical and Mathematical Sciences, ISM 2014, Kuantan, Pahang, Malaysia, 12/8/14. https://doi.org/10.1063/1.4907485
Jamaluddin Z, Razali AM, Mustafa Z. The relationship between quality management practices and organisational performance: A structural equation modelling approach. In Noar NAZM, Zakaria R, Yusoff WNSW, Mohamad MS, Hamid MRA, editors, 2nd ISM International Statistical Conference 2014, ISM 2014: Empowering the Applications of Statistical and Mathematical Sciences. American Institute of Physics Inc. 2015. p. 494-504. (AIP Conference Proceedings). https://doi.org/10.1063/1.4907485
Jamaluddin, Z. ; Razali, Ahmad Mahir ; Mustafa, Zainol. / The relationship between quality management practices and organisational performance : A structural equation modelling approach. 2nd ISM International Statistical Conference 2014, ISM 2014: Empowering the Applications of Statistical and Mathematical Sciences. editor / Nor Aida Zuraimi Md Noar ; Roslinazairimah Zakaria ; Wan Nur Syahidah Wan Yusoff ; Mohd Sham Mohamad ; Mohd Rashid Ab Hamid. American Institute of Physics Inc., 2015. pp. 494-504 (AIP Conference Proceedings).
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