The relationship between audit client satisfaction and audit quality attributes: Case of Malaysian listed companies

Takiah Mohd Iskandar, Mohd Mohid Rahmatt, Hashanah Ismail

    Research output: Contribution to journalArticle

    4 Citations (Scopus)

    Abstract

    This study examines client satisfaction over audit services as perceived by the company management and its relationships with audit quality attributes. Comparisons of audit client satisfaction are made between Big 4 and non-Big 4 firms on the audit of Bursa Malaysia listed companies. The study employs the Behn et al. (1997) research instrument consisting of fifteen item-questionnaires of audit quality attributes and two items of client satisfaction of audit performance at the firm and team levels. The questionnaire solicits perceptions of financial controllers over the quality attributes of auditors and their level of satisfactions with audit services. Results show that quality attributes of audit firm are ranked higher than quality attributes of audit team. There is no significant difference in client satisfaction over the performance of audit between the Big 4 and non-Big 4. Further analysis shows that client satisfaction is significantly related to four audit firm quality attributes, i.e. prior experience, responsiveness, independence, and commitment of audit firm to quality audit. Results also show that client satisfaction is significantly related to certain quality attributes of audit team, i.e. experience with client, independence, involvement in the engagement, conduct of field works, and ethical and knowledgeable of accounting and auditing standards.

    Original languageEnglish
    Pages (from-to)155-180
    Number of pages26
    JournalInternational Journal of Economics and Management
    Volume4
    Issue number1
    Publication statusPublished - Jun 2010

    Fingerprint

    Audit
    Client satisfaction
    Quality attributes
    Listed companies
    Audit quality
    Audit firms
    Big 4
    Questionnaire
    Controller
    Responsiveness
    Quality audit
    Auditing standards
    Auditors
    Accounting standards
    Malaysia

    Keywords

    • Audit client satisfaction
    • Audit quality attributes
    • Listed Malaysia companies

    ASJC Scopus subject areas

    • Economics, Econometrics and Finance(all)
    • Business and International Management
    • Strategy and Management

    Cite this

    The relationship between audit client satisfaction and audit quality attributes : Case of Malaysian listed companies. / Iskandar, Takiah Mohd; Rahmatt, Mohd Mohid; Ismail, Hashanah.

    In: International Journal of Economics and Management, Vol. 4, No. 1, 06.2010, p. 155-180.

    Research output: Contribution to journalArticle

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