The national university of Malaysia staff's perceptions of ISO9001

2008: A study on the effectiveness and the impacts on emotion

Nazri Muslim, Mashitoh Yaacob Dan Nur Riza Suradi

Research output: Contribution to journalArticle

1 Citation (Scopus)

Abstract

The National University of Malaysia (UKM) is ISO 9001:2008 certified since 2002, i.e., the Division for Academic Development, the Library (i.e., Tun Seri Lanang), Treasury Department, Registrar Department, Centre for Graduate Management, and Department for Management of Development. Other departments like the Centre for Information Technology, the Centre for Research and Innovation Management, and the Student Affair Department are making the effort to be ISO 9001:2008 certified. ISO 9001:2008 certification has given a big impact on quality management in UKM. After ten years of its implementation in UKM it is important to study UKM support staff's perceptions on the effectiveness of the implementation of ISO 9001:2008, and subsequently to discuss the impacts of the implementation on their emotion. A survey has been conducted and the findings showed that the implementation of ISO 9001:2008 is largely perceived to have given huge positive impact on work culture and day-to-day task management, and mild negative impact on emotion.

Original languageEnglish
Pages (from-to)1035-1040
Number of pages6
JournalJournal of Applied Sciences Research
Volume8
Issue number2
Publication statusPublished - Feb 2012

Fingerprint

Malaysia
emotion
staff
university
management
work culture
quality management
certification
information technology
graduate
innovation
student

Keywords

  • Effectiveness
  • Emotion
  • ISO
  • MS ISO 9001:2008
  • Procedure
  • UKM

ASJC Scopus subject areas

  • General

Cite this

The national university of Malaysia staff's perceptions of ISO9001 : 2008: A study on the effectiveness and the impacts on emotion. / Muslim, Nazri; Dan Nur Riza Suradi, Mashitoh Yaacob.

In: Journal of Applied Sciences Research, Vol. 8, No. 2, 02.2012, p. 1035-1040.

Research output: Contribution to journalArticle

@article{8dca3b5f18204db4bee3209b581e3df0,
title = "The national university of Malaysia staff's perceptions of ISO9001: 2008: A study on the effectiveness and the impacts on emotion",
abstract = "The National University of Malaysia (UKM) is ISO 9001:2008 certified since 2002, i.e., the Division for Academic Development, the Library (i.e., Tun Seri Lanang), Treasury Department, Registrar Department, Centre for Graduate Management, and Department for Management of Development. Other departments like the Centre for Information Technology, the Centre for Research and Innovation Management, and the Student Affair Department are making the effort to be ISO 9001:2008 certified. ISO 9001:2008 certification has given a big impact on quality management in UKM. After ten years of its implementation in UKM it is important to study UKM support staff's perceptions on the effectiveness of the implementation of ISO 9001:2008, and subsequently to discuss the impacts of the implementation on their emotion. A survey has been conducted and the findings showed that the implementation of ISO 9001:2008 is largely perceived to have given huge positive impact on work culture and day-to-day task management, and mild negative impact on emotion.",
keywords = "Effectiveness, Emotion, ISO, MS ISO 9001:2008, Procedure, UKM",
author = "Nazri Muslim and {Dan Nur Riza Suradi}, {Mashitoh Yaacob}",
year = "2012",
month = "2",
language = "English",
volume = "8",
pages = "1035--1040",
journal = "Journal of Applied Sciences Research",
issn = "1816-157X",
publisher = "INSInet Publications",
number = "2",

}

TY - JOUR

T1 - The national university of Malaysia staff's perceptions of ISO9001

T2 - 2008: A study on the effectiveness and the impacts on emotion

AU - Muslim, Nazri

AU - Dan Nur Riza Suradi, Mashitoh Yaacob

PY - 2012/2

Y1 - 2012/2

N2 - The National University of Malaysia (UKM) is ISO 9001:2008 certified since 2002, i.e., the Division for Academic Development, the Library (i.e., Tun Seri Lanang), Treasury Department, Registrar Department, Centre for Graduate Management, and Department for Management of Development. Other departments like the Centre for Information Technology, the Centre for Research and Innovation Management, and the Student Affair Department are making the effort to be ISO 9001:2008 certified. ISO 9001:2008 certification has given a big impact on quality management in UKM. After ten years of its implementation in UKM it is important to study UKM support staff's perceptions on the effectiveness of the implementation of ISO 9001:2008, and subsequently to discuss the impacts of the implementation on their emotion. A survey has been conducted and the findings showed that the implementation of ISO 9001:2008 is largely perceived to have given huge positive impact on work culture and day-to-day task management, and mild negative impact on emotion.

AB - The National University of Malaysia (UKM) is ISO 9001:2008 certified since 2002, i.e., the Division for Academic Development, the Library (i.e., Tun Seri Lanang), Treasury Department, Registrar Department, Centre for Graduate Management, and Department for Management of Development. Other departments like the Centre for Information Technology, the Centre for Research and Innovation Management, and the Student Affair Department are making the effort to be ISO 9001:2008 certified. ISO 9001:2008 certification has given a big impact on quality management in UKM. After ten years of its implementation in UKM it is important to study UKM support staff's perceptions on the effectiveness of the implementation of ISO 9001:2008, and subsequently to discuss the impacts of the implementation on their emotion. A survey has been conducted and the findings showed that the implementation of ISO 9001:2008 is largely perceived to have given huge positive impact on work culture and day-to-day task management, and mild negative impact on emotion.

KW - Effectiveness

KW - Emotion

KW - ISO

KW - MS ISO 9001:2008

KW - Procedure

KW - UKM

UR - http://www.scopus.com/inward/record.url?scp=84860776782&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84860776782&partnerID=8YFLogxK

M3 - Article

VL - 8

SP - 1035

EP - 1040

JO - Journal of Applied Sciences Research

JF - Journal of Applied Sciences Research

SN - 1816-157X

IS - 2

ER -