The level of satisfaction towards flood management system in Kelantan, Malaysia

Tuan Pah Rokiah Syed Hussain, Abd Rahim Md Nor, Hamidi Ismail

    Research output: Contribution to journalArticle

    5 Citations (Scopus)

    Abstract

    The community in the Kelantan River Basin is still confronted by the problem of ineffectiveness of flood management system despite the government's efforts to come up with various approacheson flood management systems to assist flood victims. The main objective of this study is to evaluate the level of residents' satisfaction towards the implementation of flood management system. This study is quantitatively designed which utilized a questionnaire distributed to 160 respondents selected by stratifed cluster simple one-stage sampling technique. The statistical technique used is mean comparison and one-way ANOVA to explain the residents' perceptions among the districts involved with regards to the efficiency of the implemented flood management system. Based on the outcome of the study, the mean value related to the level of satisfaction of flood victims showed a decreasing pattern from before, during and after flood occurrences. For example, the mean comparative study reveals that the residents of Tanah Merah district recorded the highest dissatisfaction level for the three periods (before 3.04, current 2.95 and after 2.02) in comparision to other districts. The results illustrate a low efficiency level in flood management before flood occurrence. For instance, the community is still not quite satisfed with the effectiveness of warning system, action time intervals and current announcement time intervals regarding latest developments in flood situation with all these variables not achieving significant level of 0.05. The same applies to the situation on after flood effects such as in terms of dispensing flood assistance, controlling of infectious diseases and actions toward each resident's complaints. Thus, government have to reconsider about the level of residents' satisfaction to current flood management systems namely before, during and after floods occurrence and systematic planning in flood management

    Original languageEnglish
    Pages (from-to)257-269
    Number of pages13
    JournalPertanika Journal of Social Science and Humanities
    Volume22
    Issue number1
    Publication statusPublished - 2014

    Fingerprint

    Malaysia
    natural disaster
    management
    resident
    Management system
    district
    efficiency
    complaint
    community
    contagious disease
    assistance
    river
    Residents

    Keywords

    • Flood management system
    • River basins
    • Satisfaction level

    ASJC Scopus subject areas

    • Arts and Humanities(all)
    • Business, Management and Accounting(all)
    • Economics, Econometrics and Finance(all)
    • Social Sciences(all)

    Cite this

    The level of satisfaction towards flood management system in Kelantan, Malaysia. / Hussain, Tuan Pah Rokiah Syed; Nor, Abd Rahim Md; Ismail, Hamidi.

    In: Pertanika Journal of Social Science and Humanities, Vol. 22, No. 1, 2014, p. 257-269.

    Research output: Contribution to journalArticle

    Hussain, Tuan Pah Rokiah Syed ; Nor, Abd Rahim Md ; Ismail, Hamidi. / The level of satisfaction towards flood management system in Kelantan, Malaysia. In: Pertanika Journal of Social Science and Humanities. 2014 ; Vol. 22, No. 1. pp. 257-269.
    @article{0ae7d4715bd54dd4a40c0d752c6da88c,
    title = "The level of satisfaction towards flood management system in Kelantan, Malaysia",
    abstract = "The community in the Kelantan River Basin is still confronted by the problem of ineffectiveness of flood management system despite the government's efforts to come up with various approacheson flood management systems to assist flood victims. The main objective of this study is to evaluate the level of residents' satisfaction towards the implementation of flood management system. This study is quantitatively designed which utilized a questionnaire distributed to 160 respondents selected by stratifed cluster simple one-stage sampling technique. The statistical technique used is mean comparison and one-way ANOVA to explain the residents' perceptions among the districts involved with regards to the efficiency of the implemented flood management system. Based on the outcome of the study, the mean value related to the level of satisfaction of flood victims showed a decreasing pattern from before, during and after flood occurrences. For example, the mean comparative study reveals that the residents of Tanah Merah district recorded the highest dissatisfaction level for the three periods (before 3.04, current 2.95 and after 2.02) in comparision to other districts. The results illustrate a low efficiency level in flood management before flood occurrence. For instance, the community is still not quite satisfed with the effectiveness of warning system, action time intervals and current announcement time intervals regarding latest developments in flood situation with all these variables not achieving significant level of 0.05. The same applies to the situation on after flood effects such as in terms of dispensing flood assistance, controlling of infectious diseases and actions toward each resident's complaints. Thus, government have to reconsider about the level of residents' satisfaction to current flood management systems namely before, during and after floods occurrence and systematic planning in flood management",
    keywords = "Flood management system, River basins, Satisfaction level",
    author = "Hussain, {Tuan Pah Rokiah Syed} and Nor, {Abd Rahim Md} and Hamidi Ismail",
    year = "2014",
    language = "English",
    volume = "22",
    pages = "257--269",
    journal = "Pertanika Journal of Social Science and Humanities",
    issn = "0128-7702",
    publisher = "Universiti Putra Malaysia",
    number = "1",

    }

    TY - JOUR

    T1 - The level of satisfaction towards flood management system in Kelantan, Malaysia

    AU - Hussain, Tuan Pah Rokiah Syed

    AU - Nor, Abd Rahim Md

    AU - Ismail, Hamidi

    PY - 2014

    Y1 - 2014

    N2 - The community in the Kelantan River Basin is still confronted by the problem of ineffectiveness of flood management system despite the government's efforts to come up with various approacheson flood management systems to assist flood victims. The main objective of this study is to evaluate the level of residents' satisfaction towards the implementation of flood management system. This study is quantitatively designed which utilized a questionnaire distributed to 160 respondents selected by stratifed cluster simple one-stage sampling technique. The statistical technique used is mean comparison and one-way ANOVA to explain the residents' perceptions among the districts involved with regards to the efficiency of the implemented flood management system. Based on the outcome of the study, the mean value related to the level of satisfaction of flood victims showed a decreasing pattern from before, during and after flood occurrences. For example, the mean comparative study reveals that the residents of Tanah Merah district recorded the highest dissatisfaction level for the three periods (before 3.04, current 2.95 and after 2.02) in comparision to other districts. The results illustrate a low efficiency level in flood management before flood occurrence. For instance, the community is still not quite satisfed with the effectiveness of warning system, action time intervals and current announcement time intervals regarding latest developments in flood situation with all these variables not achieving significant level of 0.05. The same applies to the situation on after flood effects such as in terms of dispensing flood assistance, controlling of infectious diseases and actions toward each resident's complaints. Thus, government have to reconsider about the level of residents' satisfaction to current flood management systems namely before, during and after floods occurrence and systematic planning in flood management

    AB - The community in the Kelantan River Basin is still confronted by the problem of ineffectiveness of flood management system despite the government's efforts to come up with various approacheson flood management systems to assist flood victims. The main objective of this study is to evaluate the level of residents' satisfaction towards the implementation of flood management system. This study is quantitatively designed which utilized a questionnaire distributed to 160 respondents selected by stratifed cluster simple one-stage sampling technique. The statistical technique used is mean comparison and one-way ANOVA to explain the residents' perceptions among the districts involved with regards to the efficiency of the implemented flood management system. Based on the outcome of the study, the mean value related to the level of satisfaction of flood victims showed a decreasing pattern from before, during and after flood occurrences. For example, the mean comparative study reveals that the residents of Tanah Merah district recorded the highest dissatisfaction level for the three periods (before 3.04, current 2.95 and after 2.02) in comparision to other districts. The results illustrate a low efficiency level in flood management before flood occurrence. For instance, the community is still not quite satisfed with the effectiveness of warning system, action time intervals and current announcement time intervals regarding latest developments in flood situation with all these variables not achieving significant level of 0.05. The same applies to the situation on after flood effects such as in terms of dispensing flood assistance, controlling of infectious diseases and actions toward each resident's complaints. Thus, government have to reconsider about the level of residents' satisfaction to current flood management systems namely before, during and after floods occurrence and systematic planning in flood management

    KW - Flood management system

    KW - River basins

    KW - Satisfaction level

    UR - http://www.scopus.com/inward/record.url?scp=84903945785&partnerID=8YFLogxK

    UR - http://www.scopus.com/inward/citedby.url?scp=84903945785&partnerID=8YFLogxK

    M3 - Article

    AN - SCOPUS:84903945785

    VL - 22

    SP - 257

    EP - 269

    JO - Pertanika Journal of Social Science and Humanities

    JF - Pertanika Journal of Social Science and Humanities

    SN - 0128-7702

    IS - 1

    ER -