The information and communication technology governance maturity level for Malaysian public sector

Rosida Ab Razak, Mohamad Shanudin Zakaria

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Abstract

The fundamental issue for ICT Governance (ICTG) practices in Malaysian Public Sector (MPS) is how Information and Communication Technology (ICT) can be applied to support improvements in productivity, management effectiveness and the quality of services offered to its citizens. In particular, we have identified appropriate Critical Success Factors (CSFs) that drive a successful ICTG practices, and reflect on the focus areas that need to be strategically considered to ensure business success. Then, we assign weightage to compute relative priorities among them, which simultaneously generate an ICTG model to set an accurate maturity measurement. The ICTG model has to be blended with maturity indicator score and create a comprehensive ICTG Maturity Model (ICTGMM). This research uses survey as a quantitative approach for data collection. Then, the Multiple Regression Analysis (MRA) thru IBM SPSS Statistical Software was used to formulate index score for those CSFs, and developed an ICTGMM; instrument that measures current state of ICTG capabilities and allows management to prioritize and offer extra thought to the related CSFs for strengthening ICTG practices. We believe that this research makes an original contribution in addressing areas for improvements to face future challenges, and helps ICT practitioner in handling ICTG goings-on in their organization.

Original languageEnglish
Title of host publicationProceedings of the 2nd International Conference on Internet of Things and Cloud Computing, ICC 2017
PublisherAssociation for Computing Machinery
ISBN (Electronic)9781450347747
DOIs
Publication statusPublished - 22 Mar 2017
Event2nd International Conference on Internet of Things and Cloud Computing, ICC 2017 - Cambridge, United Kingdom
Duration: 22 Mar 201723 Mar 2017

Other

Other2nd International Conference on Internet of Things and Cloud Computing, ICC 2017
CountryUnited Kingdom
CityCambridge
Period22/3/1723/3/17

Fingerprint

Communication
Regression analysis
Quality of service
Productivity
Industry

Keywords

  • Critical Success Factors
  • ICT Governance
  • Maturity Model

ASJC Scopus subject areas

  • Human-Computer Interaction
  • Computer Networks and Communications
  • Computer Vision and Pattern Recognition
  • Software

Cite this

Ab Razak, R., & Zakaria, M. S. (2017). The information and communication technology governance maturity level for Malaysian public sector. In Proceedings of the 2nd International Conference on Internet of Things and Cloud Computing, ICC 2017 [a68] Association for Computing Machinery. https://doi.org/10.1145/3018896.3018967

The information and communication technology governance maturity level for Malaysian public sector. / Ab Razak, Rosida; Zakaria, Mohamad Shanudin.

Proceedings of the 2nd International Conference on Internet of Things and Cloud Computing, ICC 2017. Association for Computing Machinery, 2017. a68.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Ab Razak, R & Zakaria, MS 2017, The information and communication technology governance maturity level for Malaysian public sector. in Proceedings of the 2nd International Conference on Internet of Things and Cloud Computing, ICC 2017., a68, Association for Computing Machinery, 2nd International Conference on Internet of Things and Cloud Computing, ICC 2017, Cambridge, United Kingdom, 22/3/17. https://doi.org/10.1145/3018896.3018967
Ab Razak R, Zakaria MS. The information and communication technology governance maturity level for Malaysian public sector. In Proceedings of the 2nd International Conference on Internet of Things and Cloud Computing, ICC 2017. Association for Computing Machinery. 2017. a68 https://doi.org/10.1145/3018896.3018967
Ab Razak, Rosida ; Zakaria, Mohamad Shanudin. / The information and communication technology governance maturity level for Malaysian public sector. Proceedings of the 2nd International Conference on Internet of Things and Cloud Computing, ICC 2017. Association for Computing Machinery, 2017.
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