The influence of operational flexibility on hospital performance results

A structural equation modelling (SEM) approaches

Main Naser Alolayyan, Khairul Anuar Mohd Ali, Fazli Idris

Research output: Contribution to journalArticle

10 Citations (Scopus)

Abstract

The main objective of this study is to examine the relationship between the operational flexibility and the hospital performance in Jordanian accredited hospitals employing structural equation modelling (SEM) approaches. The design and methodology approach - a model consisting of two dimensional flexibility structures: 1 external flexibility 2 internal robustness to measure operational flexibility elements in Jordanian hospitals, whereas, a four-dimensional measurement scale was employed to assess the hospital performance elements. The hospital performance indicators are to assess the patients' medical results, staff and work system results, hospitals' efficiency and effectiveness results as well as the operational flexibility performance. The relevant respondents are the medical leaders (managers, heads of departments, senior officers, supervisors and residency doctors) who work in two accredited hospitals in Jordan. The findings suggest that the model of Jordanian hospitals consists of two latent's operational flexibility dimensions while the hospitals' performance consists of four dimensions. A positive relationship was noted between the operational flexibility and the hospital performance. The two dimensions of operational flexibility and the four dimensions of hospital performance represent a valid instrument to measure the relationship between the total quality management and operational flexibility in Jordanian accredited hospitals.

Original languageEnglish
Pages (from-to)478-497
Number of pages20
JournalInternational Journal of Services and Operations Management
Volume13
Issue number4
DOIs
Publication statusPublished - Oct 2012

Fingerprint

Structural equation modeling
Operational flexibility
Hospital performance
Total quality management
Supervisory personnel
Managers
Robustness
Supervisors
Staff
Performance indicators
Measurement scales
Jordan
Hospital efficiency
Methodology
Dimensional measurement
Doctors

Keywords

  • Hospital performance
  • HP
  • JCI
  • Joint Commission International
  • Jordan
  • OF
  • Operational flexibility

ASJC Scopus subject areas

  • Management Science and Operations Research
  • Management of Technology and Innovation
  • Industrial and Manufacturing Engineering

Cite this

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