The importance of usability features in enhancing online communication satisfaction

Research output: Contribution to journalArticle

  • 2 Citations

Abstract

Web 2.0 is providing more responsive, interactive and online platforms of participation and engagement within users in organizations. The growth of the Internet gives a significant contribution to the development of online systems. The acceptance and usage of online system in organizations depend on various key factors such as ease of use, interactivity and usability. This study evaluates the importance of usability of online information management systems (IMS) in the context of user attitudes to online communication satisfaction which drives usage. Based on a survey of 223 employees at four research universities in Malaysia, this study adapted the communication satisfaction and usability to examine the online satisfaction in using IMS. The results indicate that there is a positive and significant relationship between usability and online communication satisfaction toward IMS usage. This study reveals the importance of usability in understanding the requirements in improving communication satisfaction, especially in developing online systems.

Translated title of the contributionThe importance of usability features in enhancing online communication satisfaction
LanguageMalay
Pages519-531
Number of pages13
JournalJurnal Komunikasi: Malaysian Journal of Communication
Volume32
Issue number1
StatePublished - 2016

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Online systems
Information management
communication
Communication
information management
Internet
Personnel
interactive media
Malaysia
acceptance
employee
participation
university

Keywords

    ASJC Scopus subject areas

    • Communication

    Cite this

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    abstract = "Web 2.0 is providing more responsive, interactive and online platforms of participation and engagement within users in organizations. The growth of the Internet gives a significant contribution to the development of online systems. The acceptance and usage of online system in organizations depend on various key factors such as ease of use, interactivity and usability. This study evaluates the importance of usability of online information management systems (IMS) in the context of user attitudes to online communication satisfaction which drives usage. Based on a survey of 223 employees at four research universities in Malaysia, this study adapted the communication satisfaction and usability to examine the online satisfaction in using IMS. The results indicate that there is a positive and significant relationship between usability and online communication satisfaction toward IMS usage. This study reveals the importance of usability in understanding the requirements in improving communication satisfaction, especially in developing online systems.",
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    AU - Salman,Aliphd

    AU - Ali,Mohd Nor Shahizanphd

    AU - Hashim,Hasrul

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