The implementation of SPC in Malaysian manufacturing companies

Mohd Nizam Ab Rahman, Rosmaizura Mohd Zain, Zulkifli Mohd Nopiah, Jaharah A Ghani, Baba Md Deros, Nurhamidi Mohamad, Ahmad Rasdan Ismail

Research output: Contribution to journalArticle

13 Citations (Scopus)

Abstract

The importance of quality has been long recognised in the business environment in order to obtain or manufacture higher quality products. In a manufacturing environment, quality improves reliability, increases productivity and customer satisfaction. Quality in manufacturing requires the practices of Statistical Process Control (SPC). This paper addresses the case study on the implementation of SPC in eight manufacturing companies. The case study involves interviews and questionnaire surveys with the company representatives, as well as observations on their environment. This paper focuses on the result of the survey and its primary findings. The information gathered includes company background, applications and general information about SPC in the company, types and characteristics of SPC software and its development, problem and disadvantages of software, as well as advantages and suggestion of improvement for the SPC software. Other key issues which were felt to be crucial to this study will also be discussed. The results of the case studies have shown that the implementation of quality SPC has encountered some barriers related to system and management, attitude, organizational culture, machine and equipments, facilities, cost and training issues.

Original languageEnglish
Pages (from-to)453-464
Number of pages12
JournalEuropean Journal of Scientific Research
Volume26
Issue number3
Publication statusPublished - 2009

Fingerprint

Statistical Process Control
Statistical process control
process control
manufacturing
Software
Manufacturing
software
Organizational Culture
Industry
Control Software
questionnaire survey
case studies
consumer satisfaction
Interviews
Costs and Cost Analysis
Equipment and Supplies
productivity
Customer Satisfaction
Customer satisfaction
cost

Keywords

  • Barrier
  • Case Study
  • Quality
  • Statistical Process Control (SPC)

ASJC Scopus subject areas

  • General

Cite this

The implementation of SPC in Malaysian manufacturing companies. / Ab Rahman, Mohd Nizam; Mohd Zain, Rosmaizura; Mohd Nopiah, Zulkifli; A Ghani, Jaharah; Md Deros, Baba; Mohamad, Nurhamidi; Ismail, Ahmad Rasdan.

In: European Journal of Scientific Research, Vol. 26, No. 3, 2009, p. 453-464.

Research output: Contribution to journalArticle

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