Kesan ICT terhadap produktiviti pekerja dalam sektor perkhidmatan terpilih di Malaysia

Translated title of the contribution: The impacts of ICT on labor productivity in selected services sector in Malaysia

Chei Siang Liew, Zulridah Mohd Noor, Tee Beng Ann

Research output: Contribution to journalArticle

3 Citations (Scopus)

Abstract

The services sector has been identified as an important economic growth driver in the period of the Tenth Malaysia Plan. The sector is expected to grow at 7.2 percent annually, raising its contribution to GDP to 61 percent by the end of the Tenth Malaysia Plan period. With the limited resources and increasing competition in the global market, an enhancement in the labor productivity is important and critical. The objective of this article is to analyze the impacts of investments in ICT-capital and usage of ICT on labor productivity by using panel data from 2002 until 2007 in five services sub-sectors, namely education and health services in the private sector, accommodation, transportation and ICT services. Results show that there are significant positive relationship between the labor productivity and the investments in ICT-capital and usage of ICT. Therefore, following initiatives are suggested in order to increase the benefits from the investments in ICT-capital and usage of ICT: 1) organizational change to incorporate more ICT components in daily operation, 2) providing training and up-to-date ICT knowledge to workers, 3) government supports in term of fund, incentive or subsidy to promote the innovation development and to formulate ICT strategic plan.

Original languageUndefined/Unknown
Pages (from-to)115-126
Number of pages12
JournalJurnal Ekonomi Malaysia
Volume46
Issue number2
Publication statusPublished - 2012

Fingerprint

Service sector
Malaysia
Labour productivity
Government support
Incentives
Organizational change
Strategic plan
Panel data
Innovation
Private sector
Economic growth
Health services
Resources
Enhancement
Accommodation
Global market
Workers
Subsidies
Education sector

Keywords

  • Labor productivity
  • Panel data model
  • Services sector

ASJC Scopus subject areas

  • Business, Management and Accounting (miscellaneous)

Cite this

Kesan ICT terhadap produktiviti pekerja dalam sektor perkhidmatan terpilih di Malaysia. / Liew, Chei Siang; Noor, Zulridah Mohd; Ann, Tee Beng.

In: Jurnal Ekonomi Malaysia, Vol. 46, No. 2, 2012, p. 115-126.

Research output: Contribution to journalArticle

Liew, Chei Siang ; Noor, Zulridah Mohd ; Ann, Tee Beng. / Kesan ICT terhadap produktiviti pekerja dalam sektor perkhidmatan terpilih di Malaysia. In: Jurnal Ekonomi Malaysia. 2012 ; Vol. 46, No. 2. pp. 115-126.
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