The impact of total quality management (TQM) on the hospital's performance

An empirical research

Khairul Anuar Mohd Ali, Main Naser Alolayyan

Research output: Contribution to journalArticle

20 Citations (Scopus)

Abstract

This study is carried out to investigate the impact of total quality management (TQM) practices on hospital performance. Several studies have proven that TQM practices have a significant impact on organizational performances. However, this has not been fully addressed in many developing countries especially in the healthcare industry. Realising the need, this study seeks to explore the impact of TQM practices on the hospital performance in Jordanian hospitals. The research has been carried out in both public and private hospitals in Jordan. The data collection was gathered through a stratified random sampling method. 300 questionnaires were distributed out of 713 population samples. The response rate was 77% of the total questionnaires distributed. The findings indicate that there is a positive relationship between the variables of TQM practices and hospital performance, especially in the dimension of patient result and staff/work system results.

Original languageEnglish
Pages (from-to)482-506
Number of pages25
JournalInternational Journal of Services and Operations Management
Volume15
Issue number4
DOIs
Publication statusPublished - 2013

Fingerprint

Total quality management
Developing countries
Empirical research
Hospital performance
Quality management practices
Sampling
Industry
Questionnaire

Keywords

  • Hospital performance
  • Jordan
  • Operations management
  • Total quality management
  • TQM

ASJC Scopus subject areas

  • Management Science and Operations Research
  • Management of Technology and Innovation
  • Industrial and Manufacturing Engineering

Cite this

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