The impact of intelligent transport system quality

Drivers' acceptance perspective

Hassn Ahmed H Hassn, Amiruddin Ismail, Muhamad Nazri Borhan, Deprizon Syamsunur

Research output: Contribution to journalArticle

2 Citations (Scopus)

Abstract

An effective and real-time traffic information network is highly important and could contribute to decreasing traffic volume and costs by reducing fuel consumption and saving time for drivers in reaching their destinations. This study provides an extensive analysis regarding the drivers' acceptance levels of the current implementation of the Intelligent Transport System (ITS) in Kuala Lumpur. A proposed model from the literature review based on the known Technology Acceptance Model (TAM) is introduced. The ITS system characteristics, information quality, system quality, and service quality were investigated as external variables. The resulting analysis showed that information quality is the highest influential factor followed by system quality. The results also revealed that service quality had no effect on acceptance levels.

Original languageEnglish
Pages (from-to)553-561
Number of pages9
JournalInternational Journal of Technology
Volume7
Issue number4
DOIs
Publication statusPublished - 2016

Fingerprint

Fuel consumption
Costs
Information quality
System quality
Service quality
Acceptance
Technology acceptance model
Consumption and saving
Quality system
Literature review
Influential factors
Information networks
Destination

Keywords

  • Car drivers
  • Congestion
  • ITS
  • Kuala lumpur
  • TAM

ASJC Scopus subject areas

  • Engineering(all)
  • Management of Technology and Innovation
  • Strategy and Management

Cite this

The impact of intelligent transport system quality : Drivers' acceptance perspective. / Hassn, Hassn Ahmed H; Ismail, Amiruddin; Borhan, Muhamad Nazri; Syamsunur, Deprizon.

In: International Journal of Technology, Vol. 7, No. 4, 2016, p. 553-561.

Research output: Contribution to journalArticle

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