The effects of location, capacity, technology and integration on operational flexibility

A service industry perspective

Fazli Idris, M. Suhaimi Ahmad, Jihad Muhammad

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This in an empirical research, involving four important organizational resources, location, capacity, technology, and integration and their effects on operation flexibility. This study is done within the context of the service industry in Malaysia and South African service industries. The study employed a potent SEM PLS methods to test the relationship and predict which factor has the most influence. It is found that technology has the strongest effect on both types of operations flexibility. On the reasons behind these interesting findings, we offer managerial and theoretical justifications.

Original languageEnglish
Title of host publication7th Annual Conference on Industrial Engineering and Operations Management, IEOM 2017
PublisherIEOM Society
Pages1361-1379
Number of pages19
ISBN (Print)9780985549763
Publication statusPublished - 2017
Event7th Annual Conference on Industrial Engineering and Operations Management, IEOM 2017 - Rabat, Morocco
Duration: 11 Apr 201713 Apr 2017

Other

Other7th Annual Conference on Industrial Engineering and Operations Management, IEOM 2017
CountryMorocco
CityRabat
Period11/4/1713/4/17

Fingerprint

Industry
Scanning electron microscopy
Operational flexibility
Service industries
Africa
Justification
Factors
Empirical research
Malaysia
Organizational resources

ASJC Scopus subject areas

  • Strategy and Management
  • Management Science and Operations Research
  • Control and Systems Engineering
  • Industrial and Manufacturing Engineering

Cite this

Idris, F., Ahmad, M. S., & Muhammad, J. (2017). The effects of location, capacity, technology and integration on operational flexibility: A service industry perspective. In 7th Annual Conference on Industrial Engineering and Operations Management, IEOM 2017 (pp. 1361-1379). IEOM Society.

The effects of location, capacity, technology and integration on operational flexibility : A service industry perspective. / Idris, Fazli; Ahmad, M. Suhaimi; Muhammad, Jihad.

7th Annual Conference on Industrial Engineering and Operations Management, IEOM 2017. IEOM Society, 2017. p. 1361-1379.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Idris, F, Ahmad, MS & Muhammad, J 2017, The effects of location, capacity, technology and integration on operational flexibility: A service industry perspective. in 7th Annual Conference on Industrial Engineering and Operations Management, IEOM 2017. IEOM Society, pp. 1361-1379, 7th Annual Conference on Industrial Engineering and Operations Management, IEOM 2017, Rabat, Morocco, 11/4/17.
Idris F, Ahmad MS, Muhammad J. The effects of location, capacity, technology and integration on operational flexibility: A service industry perspective. In 7th Annual Conference on Industrial Engineering and Operations Management, IEOM 2017. IEOM Society. 2017. p. 1361-1379
Idris, Fazli ; Ahmad, M. Suhaimi ; Muhammad, Jihad. / The effects of location, capacity, technology and integration on operational flexibility : A service industry perspective. 7th Annual Conference on Industrial Engineering and Operations Management, IEOM 2017. IEOM Society, 2017. pp. 1361-1379
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