Taxonomy framework of erp success usage in smes in middle east region

Muhmmad Islam Nofal, Zawiyah Mohammad Yusof

Research output: Contribution to journalArticle

3 Citations (Scopus)

Abstract

Enterprise Resource Planning (ERP) implementation is regarded as complex, cumbersome and costly, often exceeds the initial estimated resources. ERP is designed to model and automate basic processes across the organization over a centralized database sheet, or any type of tools that are used by organization. The success of ERP system usage does not require the demolishing of the traditional ERP system models, but instead re-platforming and hosting them. ERP application is often viewed as a strategic investment that can provide significant competitive advantage with positive return thus contributing to the company's revenue and growth. Despite such strategic importance given to ERP, the implementation success to achieve the desired goal has been viewed disappointing. Small and medium sized enterprises (SMEs) encountered failures in the utilization of ERP. This paper presents the results of a study which identify the critical issues involved in the utilization of ERP in SMEs in Middle East countries. Over 50 previous works were critically reviewed to identify the main critical success factors (CSFs) for ERP usage in different industries with the aim to propose a taxonomic framework that can depict and identify the main CSFs that have impact on ERP usage success. The framework would help to improve the business outcome and help design new strategies for ERP projects in SMEs.

Original languageEnglish
Pages (from-to)420-431
Number of pages12
JournalJournal of Theoretical and Applied Information Technology
Volume86
Issue number3
Publication statusPublished - 30 Apr 2016

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Enterprise Resource Planning
Enterprise resource planning
Taxonomies
Taxonomy
Small and Medium-sized Enterprises
Critical Success Factors
Industry
Framework
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Keywords

  • Critical success factors
  • Enterprise resource planning
  • Small and medium sized enterprises
  • Taxonomy framework

ASJC Scopus subject areas

  • Computer Science(all)
  • Theoretical Computer Science

Cite this

Taxonomy framework of erp success usage in smes in middle east region. / Nofal, Muhmmad Islam; Mohammad Yusof, Zawiyah.

In: Journal of Theoretical and Applied Information Technology, Vol. 86, No. 3, 30.04.2016, p. 420-431.

Research output: Contribution to journalArticle

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