System Usability Scale Evaluation of E-Participation in Malaysia

Nasrah Hassan Basri, Wan Adilah Wan Adnan, Ahmad Baharin Ahmad Hanif

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

E-government holds tremendous potential for improving the authoritative effectiveness of public institutions, empowering democratic governance, and building trust between citizens/private sector and governments. One of the module in e-government that are expanding gain consideration is e-participation. However, most e-government activities to date have neglected to achieve their maximum capacity, since they are progressively tormented by usability issues. Therefore, there have been expanding calls for assessing the usability of e-government sites, as they are broadly viewed as the essential stage for government communication with citizens. This empirical study, therefore seeks to extant knowledge by assessing the usability of Malaysia e-government site concentrating on the e-participation. This is especially vital as little is known about the usability of e-participation and four ministries websites were selected for such evaluation. A total of 10 participants volunteered in this study that employed System Usability Scale method. Analysis of the SUS demonstrated that the usability of the chosen site was marginal with all the average usability score was below 70%.

Original languageEnglish
Title of host publicationHCI International 2019 - Posters - 21st International Conference, HCII 2019, Proceedings
EditorsConstantine Stephanidis
PublisherSpringer Verlag
Pages3-8
Number of pages6
ISBN (Print)9783030235215
DOIs
Publication statusPublished - 1 Jan 2019
Event21st International Conference on Human-Computer Interaction, HCI International 2019 - Orlando, United States
Duration: 26 Jul 201931 Jul 2019

Publication series

NameCommunications in Computer and Information Science
Volume1032
ISSN (Print)1865-0929

Conference

Conference21st International Conference on Human-Computer Interaction, HCI International 2019
CountryUnited States
CityOrlando
Period26/7/1931/7/19

Fingerprint

E-participation
Malaysia
Usability
Websites
Electronic Government
Communication
Evaluation
Governance
Empirical Study
Sector
Module

Keywords

  • E-participation
  • System Usability Scale
  • Usability evaluation

ASJC Scopus subject areas

  • Computer Science(all)
  • Mathematics(all)

Cite this

Hassan Basri, N., Wan Adnan, W. A., & Ahmad Hanif, A. B. (2019). System Usability Scale Evaluation of E-Participation in Malaysia. In C. Stephanidis (Ed.), HCI International 2019 - Posters - 21st International Conference, HCII 2019, Proceedings (pp. 3-8). (Communications in Computer and Information Science; Vol. 1032). Springer Verlag. https://doi.org/10.1007/978-3-030-23522-2_1

System Usability Scale Evaluation of E-Participation in Malaysia. / Hassan Basri, Nasrah; Wan Adnan, Wan Adilah; Ahmad Hanif, Ahmad Baharin.

HCI International 2019 - Posters - 21st International Conference, HCII 2019, Proceedings. ed. / Constantine Stephanidis. Springer Verlag, 2019. p. 3-8 (Communications in Computer and Information Science; Vol. 1032).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Hassan Basri, N, Wan Adnan, WA & Ahmad Hanif, AB 2019, System Usability Scale Evaluation of E-Participation in Malaysia. in C Stephanidis (ed.), HCI International 2019 - Posters - 21st International Conference, HCII 2019, Proceedings. Communications in Computer and Information Science, vol. 1032, Springer Verlag, pp. 3-8, 21st International Conference on Human-Computer Interaction, HCI International 2019, Orlando, United States, 26/7/19. https://doi.org/10.1007/978-3-030-23522-2_1
Hassan Basri N, Wan Adnan WA, Ahmad Hanif AB. System Usability Scale Evaluation of E-Participation in Malaysia. In Stephanidis C, editor, HCI International 2019 - Posters - 21st International Conference, HCII 2019, Proceedings. Springer Verlag. 2019. p. 3-8. (Communications in Computer and Information Science). https://doi.org/10.1007/978-3-030-23522-2_1
Hassan Basri, Nasrah ; Wan Adnan, Wan Adilah ; Ahmad Hanif, Ahmad Baharin. / System Usability Scale Evaluation of E-Participation in Malaysia. HCI International 2019 - Posters - 21st International Conference, HCII 2019, Proceedings. editor / Constantine Stephanidis. Springer Verlag, 2019. pp. 3-8 (Communications in Computer and Information Science).
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