Strategy on learning and sharing knowledge at different levels in project

Case on IT projects in Malaysia

Research output: Contribution to journalArticle

1 Citation (Scopus)

Abstract

Knowledge has been highlighted as the most important and competitive resource for organisational success. Organisations are advised that they will not survive in the modern Knowledge Era unless they have a strategy for managing and leveraging value from their intellectual assets. However, the major challenge in knowledge management is to enhance knowledge creation and sharing. Organisations looking for effective knowledge management strategies to facilitate the creation and sharing of valuable knowledge, are often caught between two competing approaches: either using workers'personal networks for knowledge creation and sharing as a main strategy (personalization strategy), or capturing knowledge in a form that can be stored in organisational repositories/databases for easy access and ready availability for use by the whole organization (codification strategy) since they are advice to focus only on one strategy as the main and the other as supportive strategy for organization success (Hansen et al, 1999). This research extends the suggestions on this matter by providing empirical evidence about the use of different mix proportions of codification and personalisation strategies for knowledge sharing and learning activities at the individual, project and unit levels in project-based environments. Additionally, it explores the reasons behind those actions. The study takes a qualitative case study approach using triangulated data obtained from in-depth interviews, company website and intranet, documentation, and projects observations. The data were analysed using processual and thematic approach. The research findings will contribute to our understanding and provide new evidence about the applications of a mixed strategy in knowledge sharing and the reasons for them.

Original languageEnglish
Pages (from-to)187-198
Number of pages12
JournalInternational Journal of Learning
Volume18
Issue number6
Publication statusPublished - 2012

Fingerprint

Malaysia
learning
personalization
knowledge management
organization
Intranet
knowledge
documentation
evidence
website
assets
worker
interview
resources
Values

Keywords

  • Codification and personalization
  • IT project
  • Knowledge sharing
  • Knowledge strategy
  • Learning
  • Malaysia

ASJC Scopus subject areas

  • Education

Cite this

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abstract = "Knowledge has been highlighted as the most important and competitive resource for organisational success. Organisations are advised that they will not survive in the modern Knowledge Era unless they have a strategy for managing and leveraging value from their intellectual assets. However, the major challenge in knowledge management is to enhance knowledge creation and sharing. Organisations looking for effective knowledge management strategies to facilitate the creation and sharing of valuable knowledge, are often caught between two competing approaches: either using workers'personal networks for knowledge creation and sharing as a main strategy (personalization strategy), or capturing knowledge in a form that can be stored in organisational repositories/databases for easy access and ready availability for use by the whole organization (codification strategy) since they are advice to focus only on one strategy as the main and the other as supportive strategy for organization success (Hansen et al, 1999). This research extends the suggestions on this matter by providing empirical evidence about the use of different mix proportions of codification and personalisation strategies for knowledge sharing and learning activities at the individual, project and unit levels in project-based environments. Additionally, it explores the reasons behind those actions. The study takes a qualitative case study approach using triangulated data obtained from in-depth interviews, company website and intranet, documentation, and projects observations. The data were analysed using processual and thematic approach. The research findings will contribute to our understanding and provide new evidence about the applications of a mixed strategy in knowledge sharing and the reasons for them.",
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