Soft systems methodology a conceptual model of knowledge management systems initiatives in malaysian public universities

Nor Hasliza Md Saad, Hasmiah Kasimin, Rose Alinda Alias, Azizah Abdul Rahman

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    Abstract

    The implementation of knowledge management systems (KMS) initiatives is recognized by its highly complex situations and difficult to manage, involving a range of interrelated and overlapping components of technology, organization and people. The objective of the study is to demonstrate how the Soft Systems Methodology (SSM) approach can be applied to investigate the implementation of KMS initiatives in their natural setting. The study is carried out through four case studies within Malaysian Public Universities (MPUs) representing different characteristics of universities based on the year of their establishment. The findings reveal the process of KMS initiatives contains six different kinds of activity through the development of conceptual model. Furthermore, the analysis was conducted to identify factors influencing the activities within the proposed conceptual model. In this sense, the application of SSM recommends the advantage of a comprehensive analysis by integrating both the process and the factors influencing the implementation of KMS initiatives in the higher education context, especially in the MPUs.

    Original languageEnglish
    Title of host publicationKMIS 2012 - Proceedings of the International Conference on Knowledge Management and Information Sharing
    Pages60-69
    Number of pages10
    Publication statusPublished - 2012
    Event4th International Conference on Knowledge Management and Information Sharing, KMIS 2012 - Barcelona
    Duration: 4 Oct 20127 Oct 2012

    Other

    Other4th International Conference on Knowledge Management and Information Sharing, KMIS 2012
    CityBarcelona
    Period4/10/127/10/12

    Fingerprint

    Knowledge management
    Education

    Keywords

    • Knowledge management systems
    • Multiple case studies
    • Soft systems methodology

    ASJC Scopus subject areas

    • Computer Networks and Communications
    • Information Systems

    Cite this

    Saad, N. H. M., Kasimin, H., Alias, R. A., & Rahman, A. A. (2012). Soft systems methodology a conceptual model of knowledge management systems initiatives in malaysian public universities. In KMIS 2012 - Proceedings of the International Conference on Knowledge Management and Information Sharing (pp. 60-69)

    Soft systems methodology a conceptual model of knowledge management systems initiatives in malaysian public universities. / Saad, Nor Hasliza Md; Kasimin, Hasmiah; Alias, Rose Alinda; Rahman, Azizah Abdul.

    KMIS 2012 - Proceedings of the International Conference on Knowledge Management and Information Sharing. 2012. p. 60-69.

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    Saad, NHM, Kasimin, H, Alias, RA & Rahman, AA 2012, Soft systems methodology a conceptual model of knowledge management systems initiatives in malaysian public universities. in KMIS 2012 - Proceedings of the International Conference on Knowledge Management and Information Sharing. pp. 60-69, 4th International Conference on Knowledge Management and Information Sharing, KMIS 2012, Barcelona, 4/10/12.
    Saad NHM, Kasimin H, Alias RA, Rahman AA. Soft systems methodology a conceptual model of knowledge management systems initiatives in malaysian public universities. In KMIS 2012 - Proceedings of the International Conference on Knowledge Management and Information Sharing. 2012. p. 60-69
    Saad, Nor Hasliza Md ; Kasimin, Hasmiah ; Alias, Rose Alinda ; Rahman, Azizah Abdul. / Soft systems methodology a conceptual model of knowledge management systems initiatives in malaysian public universities. KMIS 2012 - Proceedings of the International Conference on Knowledge Management and Information Sharing. 2012. pp. 60-69
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