Soft Systems Methodology: A Conceptual Model of Knowledge Management System Initiatives

Nor Hasliza Md Saad, Hasmiah Kasimin, Rose Alinda Alias, Azizah Abdul Rahman

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    1 Citation (Scopus)

    Abstract

    This paper demonstrates how Soft Systems Methodology (SSM) can be used to consider a broad range of issues relevant to implement KMS initiatives including the technical, social and organizational context. The focus of applying the SSM is to develop a conceptual model that provides the basis of identifying the process involved and exploring the factor influencing the KMS initiatives. A multiple case study approach is used to get an extensive picture of and analyze the experience of four Malaysian Public Universities (MPUs). The findings provide comprehensive understanding on how KMS initiatives are being implemented in MPUs through the development of a conceptual model. The conceptual model provides the guidelines which can be used as a theoretical framework and practical tool to determine the important activities integrated within the process and the influencing factors in the KMS initiatives implementation.

    Original languageEnglish
    Title of host publicationCommunications in Computer and Information Science
    PublisherSpringer Verlag
    Pages377-392
    Number of pages16
    Volume415
    ISBN (Print)9783642541049
    DOIs
    Publication statusPublished - 2013
    Event4th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management, IC3K 2012 - Barcelona
    Duration: 4 Oct 20127 Oct 2012

    Publication series

    NameCommunications in Computer and Information Science
    Volume415
    ISSN (Print)18650929

    Other

    Other4th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management, IC3K 2012
    CityBarcelona
    Period4/10/127/10/12

    Fingerprint

    Knowledge management

    Keywords

    • Conceptual Model
    • Knowledge Management Systems
    • Malaysian Public Universities
    • Multiple Case Studies
    • Soft Systems Methodology

    ASJC Scopus subject areas

    • Computer Science(all)

    Cite this

    Md Saad, N. H., Kasimin, H., Alias, R. A., & Rahman, A. A. (2013). Soft Systems Methodology: A Conceptual Model of Knowledge Management System Initiatives. In Communications in Computer and Information Science (Vol. 415, pp. 377-392). (Communications in Computer and Information Science; Vol. 415). Springer Verlag. https://doi.org/10.1007/978-3-642-54105-6_25

    Soft Systems Methodology : A Conceptual Model of Knowledge Management System Initiatives. / Md Saad, Nor Hasliza; Kasimin, Hasmiah; Alias, Rose Alinda; Rahman, Azizah Abdul.

    Communications in Computer and Information Science. Vol. 415 Springer Verlag, 2013. p. 377-392 (Communications in Computer and Information Science; Vol. 415).

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    Md Saad, NH, Kasimin, H, Alias, RA & Rahman, AA 2013, Soft Systems Methodology: A Conceptual Model of Knowledge Management System Initiatives. in Communications in Computer and Information Science. vol. 415, Communications in Computer and Information Science, vol. 415, Springer Verlag, pp. 377-392, 4th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management, IC3K 2012, Barcelona, 4/10/12. https://doi.org/10.1007/978-3-642-54105-6_25
    Md Saad NH, Kasimin H, Alias RA, Rahman AA. Soft Systems Methodology: A Conceptual Model of Knowledge Management System Initiatives. In Communications in Computer and Information Science. Vol. 415. Springer Verlag. 2013. p. 377-392. (Communications in Computer and Information Science). https://doi.org/10.1007/978-3-642-54105-6_25
    Md Saad, Nor Hasliza ; Kasimin, Hasmiah ; Alias, Rose Alinda ; Rahman, Azizah Abdul. / Soft Systems Methodology : A Conceptual Model of Knowledge Management System Initiatives. Communications in Computer and Information Science. Vol. 415 Springer Verlag, 2013. pp. 377-392 (Communications in Computer and Information Science).
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