Social content management: A study on issues and challenges

Wan Azlin Zurita Wan Ahmad, Muriati Mukhtar, Yazrina Yahya

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Abstract

Organisations are facing challenges in managing the diverse social content resulting from the active interactions between them and their customers on social media platforms. The increasing opportunities from social content have led to the concept of social content management (SCM). However, research in SCM is yet to receive more attention, especially in the context of its issues and challenges. Therefore, this paper has evaluated the issues and challenges in SCM research from the academic and practical viewpoint. Since the number of academic research in SCM is limited, this paper offers a point of departure for future studies in the SCM field. In the context of practical contribution, this study aimed to offer better understanding of the issues and challenges in managing social content.

Original languageEnglish
Title of host publicationTransforming Digital Worlds - 13th International Conference, iConference 2018, Proceedings
PublisherSpringer Verlag
Pages3-9
Number of pages7
ISBN (Print)9783319781044
DOIs
Publication statusPublished - 1 Jan 2018
Event13th International Conference on Transforming Digital Worlds, iConference 2018 - Sheffield, United Kingdom
Duration: 25 Mar 201828 Mar 2018

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume10766 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Other

Other13th International Conference on Transforming Digital Worlds, iConference 2018
CountryUnited Kingdom
CitySheffield
Period25/3/1828/3/18

Fingerprint

Social Media
Customers
Interaction
Context
Concepts

Keywords

  • Social content
  • Social content management

ASJC Scopus subject areas

  • Theoretical Computer Science
  • Computer Science(all)

Cite this

Wan Ahmad, W. A. Z., Mukhtar, M., & Yahya, Y. (2018). Social content management: A study on issues and challenges. In Transforming Digital Worlds - 13th International Conference, iConference 2018, Proceedings (pp. 3-9). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 10766 LNCS). Springer Verlag. https://doi.org/10.1007/978-3-319-78105-1_1

Social content management : A study on issues and challenges. / Wan Ahmad, Wan Azlin Zurita; Mukhtar, Muriati; Yahya, Yazrina.

Transforming Digital Worlds - 13th International Conference, iConference 2018, Proceedings. Springer Verlag, 2018. p. 3-9 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 10766 LNCS).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Wan Ahmad, WAZ, Mukhtar, M & Yahya, Y 2018, Social content management: A study on issues and challenges. in Transforming Digital Worlds - 13th International Conference, iConference 2018, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 10766 LNCS, Springer Verlag, pp. 3-9, 13th International Conference on Transforming Digital Worlds, iConference 2018, Sheffield, United Kingdom, 25/3/18. https://doi.org/10.1007/978-3-319-78105-1_1
Wan Ahmad WAZ, Mukhtar M, Yahya Y. Social content management: A study on issues and challenges. In Transforming Digital Worlds - 13th International Conference, iConference 2018, Proceedings. Springer Verlag. 2018. p. 3-9. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). https://doi.org/10.1007/978-3-319-78105-1_1
Wan Ahmad, Wan Azlin Zurita ; Mukhtar, Muriati ; Yahya, Yazrina. / Social content management : A study on issues and challenges. Transforming Digital Worlds - 13th International Conference, iConference 2018, Proceedings. Springer Verlag, 2018. pp. 3-9 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).
@inproceedings{b5936978bcb843778c2d8cde0ce99dd7,
title = "Social content management: A study on issues and challenges",
abstract = "Organisations are facing challenges in managing the diverse social content resulting from the active interactions between them and their customers on social media platforms. The increasing opportunities from social content have led to the concept of social content management (SCM). However, research in SCM is yet to receive more attention, especially in the context of its issues and challenges. Therefore, this paper has evaluated the issues and challenges in SCM research from the academic and practical viewpoint. Since the number of academic research in SCM is limited, this paper offers a point of departure for future studies in the SCM field. In the context of practical contribution, this study aimed to offer better understanding of the issues and challenges in managing social content.",
keywords = "Social content, Social content management",
author = "{Wan Ahmad}, {Wan Azlin Zurita} and Muriati Mukhtar and Yazrina Yahya",
year = "2018",
month = "1",
day = "1",
doi = "10.1007/978-3-319-78105-1_1",
language = "English",
isbn = "9783319781044",
series = "Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)",
publisher = "Springer Verlag",
pages = "3--9",
booktitle = "Transforming Digital Worlds - 13th International Conference, iConference 2018, Proceedings",

}

TY - GEN

T1 - Social content management

T2 - A study on issues and challenges

AU - Wan Ahmad, Wan Azlin Zurita

AU - Mukhtar, Muriati

AU - Yahya, Yazrina

PY - 2018/1/1

Y1 - 2018/1/1

N2 - Organisations are facing challenges in managing the diverse social content resulting from the active interactions between them and their customers on social media platforms. The increasing opportunities from social content have led to the concept of social content management (SCM). However, research in SCM is yet to receive more attention, especially in the context of its issues and challenges. Therefore, this paper has evaluated the issues and challenges in SCM research from the academic and practical viewpoint. Since the number of academic research in SCM is limited, this paper offers a point of departure for future studies in the SCM field. In the context of practical contribution, this study aimed to offer better understanding of the issues and challenges in managing social content.

AB - Organisations are facing challenges in managing the diverse social content resulting from the active interactions between them and their customers on social media platforms. The increasing opportunities from social content have led to the concept of social content management (SCM). However, research in SCM is yet to receive more attention, especially in the context of its issues and challenges. Therefore, this paper has evaluated the issues and challenges in SCM research from the academic and practical viewpoint. Since the number of academic research in SCM is limited, this paper offers a point of departure for future studies in the SCM field. In the context of practical contribution, this study aimed to offer better understanding of the issues and challenges in managing social content.

KW - Social content

KW - Social content management

UR - http://www.scopus.com/inward/record.url?scp=85044428215&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=85044428215&partnerID=8YFLogxK

U2 - 10.1007/978-3-319-78105-1_1

DO - 10.1007/978-3-319-78105-1_1

M3 - Conference contribution

AN - SCOPUS:85044428215

SN - 9783319781044

T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

SP - 3

EP - 9

BT - Transforming Digital Worlds - 13th International Conference, iConference 2018, Proceedings

PB - Springer Verlag

ER -