Abstract

Six Sigma have been used as the tool to reduce cost and risk in manufacturing companies. Motorola is the company that developed this mechanism in order to reduce their cost and increase their profits. However, Six Sigma also can be used in other industries such as airlines, music, marketing, services and many more. Based on present literature, there is still ample research to be done when applying this principle to Malaysian lawyers. This article attempts to examine the problem of applying the Six Sigma principle to Malaysian lawyers. The law profession provides services and it is difficult to measure the performance of law firms when providing services for their clients. However, it is our intent to show how relevant performance is in the very first place and how it generates benefits for law firms in Malaysia. To end this, we aim to open the "black box", which can help Malaysian lawyers and their law firms. Understanding this principle may help to shed some light on how lawyers can provide better services and increase their performance for the clients.

Original languageEnglish
Pages (from-to)1896-1900
Number of pages5
JournalAustralian Journal of Basic and Applied Sciences
Volume5
Issue number9
Publication statusPublished - Sep 2011

Fingerprint

Lawyers
Six Sigma
Law firms
Costs
Music
Malaysia
Profit
Manufacturing companies
Services marketing
Industry
Airlines
Black box

Keywords

  • Law school education
  • Malaysian lawyer
  • Six Sigma
  • Six Sigma for lawyers
  • Six Sigma for services

ASJC Scopus subject areas

  • General

Cite this

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abstract = "Six Sigma have been used as the tool to reduce cost and risk in manufacturing companies. Motorola is the company that developed this mechanism in order to reduce their cost and increase their profits. However, Six Sigma also can be used in other industries such as airlines, music, marketing, services and many more. Based on present literature, there is still ample research to be done when applying this principle to Malaysian lawyers. This article attempts to examine the problem of applying the Six Sigma principle to Malaysian lawyers. The law profession provides services and it is difficult to measure the performance of law firms when providing services for their clients. However, it is our intent to show how relevant performance is in the very first place and how it generates benefits for law firms in Malaysia. To end this, we aim to open the {"}black box{"}, which can help Malaysian lawyers and their law firms. Understanding this principle may help to shed some light on how lawyers can provide better services and increase their performance for the clients.",
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