'Silence is golden no more' in family digital environment

Understanding the kinkeeper role through mobile social messaging system research

Fazillah Mohmad Kamal, Nor Laila Md Noor, Ahmad Baharin Ahmad Hanif

Research output: Contribution to conferencePaper

1 Citation (Scopus)

Abstract

Contemporary extended families are living in an unprecedented age of connecting technology. Previous studies on family connecting technology (FCT) indicated the presence of someone who could be considered as a "kinkeeper" who keeps family members informed about one another. However, there has been limited research in HCI to date on who kinkeepers are and how this role is technologically enacted in a family digital environment. In this paper, we present a study on digital kinkeeping by the kinkeepers through WhatsApp as a representative example of contemporary FCTs in mediating familial bonding. A two-phase study was undertaken. The first phase involved the log study of a period of 350 days of family group chat, while the second phase involved individual interviews to ascertain initial themes derived from previous phase. The findings provide evidence that kinkeeper may be one or more female members in a family virtual group. They were recognized through their constant and frequent appearance throughout interaction. They employed predominantly several strategies in initiating the first contact at the beginning of the day, and four common modes of digital kinkeeping. Then, the discussion outlines possible explanations for this evidence and poses avenues for future research in HCI for Information System.

Original languageEnglish
Publication statusPublished - 1 Jan 2016
Event24th European Conference on Information Systems, ECIS 2016 - Istanbul, Turkey
Duration: 12 Jun 201615 Jun 2016

Other

Other24th European Conference on Information Systems, ECIS 2016
CountryTurkey
CityIstanbul
Period12/6/1615/6/16

Fingerprint

Human computer interaction
Information systems

Keywords

  • CSCW
  • Digital kinkeeping
  • Domestic HCI
  • Family connecting technology
  • Interaction design
  • IS HCI
  • Mobile social messaging
  • Technology-mediated familial bonding

ASJC Scopus subject areas

  • Information Systems

Cite this

Kamal, F. M., Noor, N. L. M., & Ahmad Hanif, A. B. (2016). 'Silence is golden no more' in family digital environment: Understanding the kinkeeper role through mobile social messaging system research. Paper presented at 24th European Conference on Information Systems, ECIS 2016, Istanbul, Turkey.

'Silence is golden no more' in family digital environment : Understanding the kinkeeper role through mobile social messaging system research. / Kamal, Fazillah Mohmad; Noor, Nor Laila Md; Ahmad Hanif, Ahmad Baharin.

2016. Paper presented at 24th European Conference on Information Systems, ECIS 2016, Istanbul, Turkey.

Research output: Contribution to conferencePaper

Kamal, FM, Noor, NLM & Ahmad Hanif, AB 2016, ''Silence is golden no more' in family digital environment: Understanding the kinkeeper role through mobile social messaging system research' Paper presented at 24th European Conference on Information Systems, ECIS 2016, Istanbul, Turkey, 12/6/16 - 15/6/16, .
Kamal FM, Noor NLM, Ahmad Hanif AB. 'Silence is golden no more' in family digital environment: Understanding the kinkeeper role through mobile social messaging system research. 2016. Paper presented at 24th European Conference on Information Systems, ECIS 2016, Istanbul, Turkey.
Kamal, Fazillah Mohmad ; Noor, Nor Laila Md ; Ahmad Hanif, Ahmad Baharin. / 'Silence is golden no more' in family digital environment : Understanding the kinkeeper role through mobile social messaging system research. Paper presented at 24th European Conference on Information Systems, ECIS 2016, Istanbul, Turkey.
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