Service charge collection of high-rise residential in Kuala Lumpur, Malaysia; owner's perspective

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4 Citations (Scopus)

Abstract

Living in city centre of Kuala Lumpur, put lack of choice for residents in choosing type of dwelling. This study, by using fuzzy conjoint model, discussed the result of a study on high-rise residential schemes in Kuala Lumpur. This study purposely done to find the agreeable level of Kuala Lumpur's high-rise residents towards service charges and quality for the service given to them by Management Corporation. This investigation was ignite by the difficulties face by management in collecting service charge. The survey was conducted among 750 residents who own and stay in their own unit from 150 schemes of high-rise. It also limited to the unit with the price of RM250,000 (USD71,430) and below. The analysis used to analyse the survey is fuzzy conjoint model where the result were presented in linguistic value of 'agree'. The analysis shows that residents were not satisfied with the service charge fare and they need to know the disbursement of service charge. They also admit that sometimes the payment delay and slightly agree that they paid on time. There are lots of complaints and also they think that they are paying more than the quality of service given to them.

Original languageEnglish
Pages (from-to)7-12
Number of pages6
JournalEuropean Journal of Social Sciences
Volume10
Issue number1
Publication statusPublished - Oct 2009

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Malaysia
resident
city center
management
complaint
corporation
pricing
linguistics
lack
Values

Keywords

  • Fuzzy conjoint model
  • Fuzzy linguistic
  • High-rise housing management
  • High-rise residential
  • Management corporation

ASJC Scopus subject areas

  • Social Sciences(all)

Cite this

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title = "Service charge collection of high-rise residential in Kuala Lumpur, Malaysia; owner's perspective",
abstract = "Living in city centre of Kuala Lumpur, put lack of choice for residents in choosing type of dwelling. This study, by using fuzzy conjoint model, discussed the result of a study on high-rise residential schemes in Kuala Lumpur. This study purposely done to find the agreeable level of Kuala Lumpur's high-rise residents towards service charges and quality for the service given to them by Management Corporation. This investigation was ignite by the difficulties face by management in collecting service charge. The survey was conducted among 750 residents who own and stay in their own unit from 150 schemes of high-rise. It also limited to the unit with the price of RM250,000 (USD71,430) and below. The analysis used to analyse the survey is fuzzy conjoint model where the result were presented in linguistic value of 'agree'. The analysis shows that residents were not satisfied with the service charge fare and they need to know the disbursement of service charge. They also admit that sometimes the payment delay and slightly agree that they paid on time. There are lots of complaints and also they think that they are paying more than the quality of service given to them.",
keywords = "Fuzzy conjoint model, Fuzzy linguistic, High-rise housing management, High-rise residential, Management corporation",
author = "{Mohd Tawil}, Norngainy and A. Ramly and {Che Ani}, {Adi Irfan} and Usman, {Ismar Minang Satotoy} and {Mohd Tahir}, Mazlan and {Mohd. Zain}, {Muhammad Fauzi} and Azami Zaharim",
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AU - Mohd Tawil, Norngainy

AU - Ramly, A.

AU - Che Ani, Adi Irfan

AU - Usman, Ismar Minang Satotoy

AU - Mohd Tahir, Mazlan

AU - Mohd. Zain, Muhammad Fauzi

AU - Zaharim, Azami

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