Research methodology implications in automotive product-service context

A literature review

Research output: Contribution to journalReview article

1 Citation (Scopus)

Abstract

This article discusses the state of the art of the automotive product-service system (PSS) approaches by conducting a critical and comprehensive review of papers published from 1999 to 2015; it investigates the research methodologies employed to tackle the automotive product-service discipline by analyzing the benefits and drawbacks of each research methodology. It is evident that the quantitative methodology is more popular than other research methodologies and this is attributed to the empirical nature of the collected data and the wide use of various statistical tools. This review forms an immense contribution for the researchers and practitioners who are conducting studies in automotive product-service field as this paper provides insight into the research methods and paradigm.

Original languageEnglish
Pages (from-to)7-14
Number of pages8
JournalJurnal Teknologi
Volume78
Issue number6-9
DOIs
Publication statusPublished - 2016

Keywords

  • After-sales service
  • Automotive
  • Quality management
  • Research methodologies

ASJC Scopus subject areas

  • Engineering(all)

Cite this

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title = "Research methodology implications in automotive product-service context: A literature review",
abstract = "This article discusses the state of the art of the automotive product-service system (PSS) approaches by conducting a critical and comprehensive review of papers published from 1999 to 2015; it investigates the research methodologies employed to tackle the automotive product-service discipline by analyzing the benefits and drawbacks of each research methodology. It is evident that the quantitative methodology is more popular than other research methodologies and this is attributed to the empirical nature of the collected data and the wide use of various statistical tools. This review forms an immense contribution for the researchers and practitioners who are conducting studies in automotive product-service field as this paper provides insight into the research methods and paradigm.",
keywords = "After-sales service, Automotive, Quality management, Research methodologies",
author = "Omar Sabbagh and {Ab Rahman}, {Mohd Nizam} and Ismail, {Wan Rosmanira} and {Wan Hussain}, {Wan Mohd Hirwani}",
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AB - This article discusses the state of the art of the automotive product-service system (PSS) approaches by conducting a critical and comprehensive review of papers published from 1999 to 2015; it investigates the research methodologies employed to tackle the automotive product-service discipline by analyzing the benefits and drawbacks of each research methodology. It is evident that the quantitative methodology is more popular than other research methodologies and this is attributed to the empirical nature of the collected data and the wide use of various statistical tools. This review forms an immense contribution for the researchers and practitioners who are conducting studies in automotive product-service field as this paper provides insight into the research methods and paradigm.

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KW - Automotive

KW - Quality management

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