Reexamining competitive priorities

Empirical study in service sector

Fazli Idris, Jihad Mohammad

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

The general objective of this study is to validate the multi-level concept of competitive priorities using reflective-formative model at a higher order for service industries. An empirical study of 228 firms from 9 different service industries is conducted to answer the objective of this study. Partial least square analysis with SmartPLS 2.0 was used to perform the analysis. Finding revealed six priorities: cost, flexibility, delivery, quality talent management, quality tangibility, and innovativeness. It emerges that quality are expanded into two types; one is related to managing talent for process improvement and the second one is the physical appearance and tangibility of the service quality. This study has confirmed competitive priorities as formative second-order hierarchical latent construct by using rigorous empirical evidence. Implications, limitation and suggestion for future research are accordingly discussed in this paper.

Original languageEnglish
Title of host publicationAIP Conference Proceedings
PublisherAmerican Institute of Physics Inc.
Pages517-523
Number of pages7
Volume1643
ISBN (Print)9780735412811
DOIs
Publication statusPublished - 2015
Event2nd ISM International Statistical Conference 2014: Empowering the Applications of Statistical and Mathematical Sciences, ISM 2014 - Kuantan, Pahang, Malaysia
Duration: 12 Aug 201414 Aug 2014

Other

Other2nd ISM International Statistical Conference 2014: Empowering the Applications of Statistical and Mathematical Sciences, ISM 2014
CountryMalaysia
CityKuantan, Pahang
Period12/8/1414/8/14

Fingerprint

sectors
industries
suggestion
delivery
flexibility
costs

Keywords

  • Competitive priorities
  • Formative model
  • Reflective model
  • Service Industries

ASJC Scopus subject areas

  • Physics and Astronomy(all)

Cite this

Idris, F., & Mohammad, J. (2015). Reexamining competitive priorities: Empirical study in service sector. In AIP Conference Proceedings (Vol. 1643, pp. 517-523). American Institute of Physics Inc.. https://doi.org/10.1063/1.4907488

Reexamining competitive priorities : Empirical study in service sector. / Idris, Fazli; Mohammad, Jihad.

AIP Conference Proceedings. Vol. 1643 American Institute of Physics Inc., 2015. p. 517-523.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Idris, F & Mohammad, J 2015, Reexamining competitive priorities: Empirical study in service sector. in AIP Conference Proceedings. vol. 1643, American Institute of Physics Inc., pp. 517-523, 2nd ISM International Statistical Conference 2014: Empowering the Applications of Statistical and Mathematical Sciences, ISM 2014, Kuantan, Pahang, Malaysia, 12/8/14. https://doi.org/10.1063/1.4907488
Idris F, Mohammad J. Reexamining competitive priorities: Empirical study in service sector. In AIP Conference Proceedings. Vol. 1643. American Institute of Physics Inc. 2015. p. 517-523 https://doi.org/10.1063/1.4907488
Idris, Fazli ; Mohammad, Jihad. / Reexamining competitive priorities : Empirical study in service sector. AIP Conference Proceedings. Vol. 1643 American Institute of Physics Inc., 2015. pp. 517-523
@inproceedings{5ba45549bc754375839f0947308d5f2e,
title = "Reexamining competitive priorities: Empirical study in service sector",
abstract = "The general objective of this study is to validate the multi-level concept of competitive priorities using reflective-formative model at a higher order for service industries. An empirical study of 228 firms from 9 different service industries is conducted to answer the objective of this study. Partial least square analysis with SmartPLS 2.0 was used to perform the analysis. Finding revealed six priorities: cost, flexibility, delivery, quality talent management, quality tangibility, and innovativeness. It emerges that quality are expanded into two types; one is related to managing talent for process improvement and the second one is the physical appearance and tangibility of the service quality. This study has confirmed competitive priorities as formative second-order hierarchical latent construct by using rigorous empirical evidence. Implications, limitation and suggestion for future research are accordingly discussed in this paper.",
keywords = "Competitive priorities, Formative model, Reflective model, Service Industries",
author = "Fazli Idris and Jihad Mohammad",
year = "2015",
doi = "10.1063/1.4907488",
language = "English",
isbn = "9780735412811",
volume = "1643",
pages = "517--523",
booktitle = "AIP Conference Proceedings",
publisher = "American Institute of Physics Inc.",

}

TY - GEN

T1 - Reexamining competitive priorities

T2 - Empirical study in service sector

AU - Idris, Fazli

AU - Mohammad, Jihad

PY - 2015

Y1 - 2015

N2 - The general objective of this study is to validate the multi-level concept of competitive priorities using reflective-formative model at a higher order for service industries. An empirical study of 228 firms from 9 different service industries is conducted to answer the objective of this study. Partial least square analysis with SmartPLS 2.0 was used to perform the analysis. Finding revealed six priorities: cost, flexibility, delivery, quality talent management, quality tangibility, and innovativeness. It emerges that quality are expanded into two types; one is related to managing talent for process improvement and the second one is the physical appearance and tangibility of the service quality. This study has confirmed competitive priorities as formative second-order hierarchical latent construct by using rigorous empirical evidence. Implications, limitation and suggestion for future research are accordingly discussed in this paper.

AB - The general objective of this study is to validate the multi-level concept of competitive priorities using reflective-formative model at a higher order for service industries. An empirical study of 228 firms from 9 different service industries is conducted to answer the objective of this study. Partial least square analysis with SmartPLS 2.0 was used to perform the analysis. Finding revealed six priorities: cost, flexibility, delivery, quality talent management, quality tangibility, and innovativeness. It emerges that quality are expanded into two types; one is related to managing talent for process improvement and the second one is the physical appearance and tangibility of the service quality. This study has confirmed competitive priorities as formative second-order hierarchical latent construct by using rigorous empirical evidence. Implications, limitation and suggestion for future research are accordingly discussed in this paper.

KW - Competitive priorities

KW - Formative model

KW - Reflective model

KW - Service Industries

UR - http://www.scopus.com/inward/record.url?scp=84944180706&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84944180706&partnerID=8YFLogxK

U2 - 10.1063/1.4907488

DO - 10.1063/1.4907488

M3 - Conference contribution

SN - 9780735412811

VL - 1643

SP - 517

EP - 523

BT - AIP Conference Proceedings

PB - American Institute of Physics Inc.

ER -