Redefining ICT governance for malaysian public sector

Rosida Ab Razak, Mohamad Shanudin Zakaria

Research output: Contribution to journalArticle

1 Citation (Scopus)

Abstract

The automation of government services using ICT began in 1997, with the commencement of Egovernment in Malaysia. The E-government gained it momentum in early 2000 to satisfy the public insatiable appetite for such services. Later, we have reached a threshold where some service provisions failed to live up to public‘s expectation. Clearly, this illustrates the failure of optimizing existing resources and minimizing risks from which the provisions are expected to deliver value to public. Businesses took serious view on ICT Governance (ICTG) to align their strategies, optimize resources, and minimize risks and, above all, to deliver value. Public sector needs to put effective ICTG into practice. We contented that Malaysian Public Sector (MPS) still elude a proper ICTG definition. Thus, this research is an effort to formulate a specific ICTG definition that suit MPS but framed within the present and acceptable definition of ICTG for businesses. The Delphi Method was adopted as a qualitative approach for the validation process. Where, the validation and refining process is to obtain experts’ consensus for the proposed definition. In particular, a proposed definition acknowledges the gulf of differences between the functions of public services and businesses. Therefore, indirectly it helps ICTG practitioner in handling ICTG goings-on in their organization, and to be used as a standard reference in strengthening ICTG practices for MPS.

Original languageEnglish
Pages (from-to)250-254
Number of pages5
JournalJournal of Theoretical and Applied Information Technology
Volume81
Issue number2
Publication statusPublished - 1 Nov 2015

Fingerprint

Public Sector
Governance
Industry
Refining
Electronic Government
Momentum
Automation
Public Services
Resources
Malaysia
Strengthening
Optimise
Minimise

Keywords

  • CSFs
  • Definition
  • ICT governance
  • Public sector
  • Validation

ASJC Scopus subject areas

  • Computer Science(all)
  • Theoretical Computer Science

Cite this

Redefining ICT governance for malaysian public sector. / Razak, Rosida Ab; Zakaria, Mohamad Shanudin.

In: Journal of Theoretical and Applied Information Technology, Vol. 81, No. 2, 01.11.2015, p. 250-254.

Research output: Contribution to journalArticle

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