Quality management practices and performance measurement in the manufacturing industry

An instrument validation

Zaharuzaman Jamaluddin, Ahmad Mahir Razali, Zainol Mustafa, Mohd Rashid Ab Hamid

Research output: Contribution to journalArticle

1 Citation (Scopus)

Abstract

The aim of this article was to validate an instrument of quality management practices (QMPs) and performance measurement for the manufacturing industry in Malaysia. QMPs and performance were measured using the following six value indicators: Management commitment, training, process management, quality tools, continuous improvement and organisational performance. A total of 480 questionnaires were distributed and 210 questionnaires were valid for analysis. A confirmatory factor analysis (CFA) approach was employed using analysis of moment structures (AMOS) software. The results for the hypothesised C FA model showed the following fit statistics: Comparative fit index (CFI) = 0.924, Tucker Lewis index (TLI) = 0.913 and root mean square error of approximation (RMSEA) = 0.061. The values of CFI and TLI ≥ 0.9 and at the same time the value of RMSEA ≤ 0.08 showed that C FA model fits the data very well. Hence, the results of the study can be used by managers in manufacturing companies to consider and adapt their QMPs and performance assessments toward increasing competitiveness.

Original languageEnglish
Pages (from-to)999-1006
Number of pages8
JournalSains Malaysiana
Volume45
Issue number6
Publication statusPublished - 1 Jun 2016

Fingerprint

Management performance
Instrument validation
Quality management practices
Manufacturing industries
Performance measurement
Approximation
Fatty acids
Questionnaire
Management commitment
Performance assessment
Statistics
Confirmatory factor analysis
Managers
Process management
Organizational performance
Continuous improvement
Malaysia
Competitiveness
Software
Manufacturing companies

Keywords

  • Confirmatory factor analysis
  • Manufacturing industry
  • Organisational performance
  • Quality management practices

ASJC Scopus subject areas

  • General

Cite this

Quality management practices and performance measurement in the manufacturing industry : An instrument validation. / Jamaluddin, Zaharuzaman; Razali, Ahmad Mahir; Mustafa, Zainol; Ab Hamid, Mohd Rashid.

In: Sains Malaysiana, Vol. 45, No. 6, 01.06.2016, p. 999-1006.

Research output: Contribution to journalArticle

Jamaluddin, Zaharuzaman ; Razali, Ahmad Mahir ; Mustafa, Zainol ; Ab Hamid, Mohd Rashid. / Quality management practices and performance measurement in the manufacturing industry : An instrument validation. In: Sains Malaysiana. 2016 ; Vol. 45, No. 6. pp. 999-1006.
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