Public transport in Iskandar Malaysia development corridor

A analysis of the importance of service attributes

Abd Rahim Md Nor, Katiman Rostam, Ah Choy Er, Aishah Mohamed, Zaini Sakawi, Hasan Mat Nor, Rosniza Aznie Che Rose

Research output: Contribution to journalArticle

2 Citations (Scopus)

Abstract

Located in South Johor of Peninsular Malaysia on the Malaysia-Singapore border, Iskandar Malaysia Development Corridor is set to become a developed region soon. The main aim of developing the latest development corridor in the country is to attract foreign investments. The government allocated a substantial amount of money to turn the green area into a region well-equipped with first class infrastructure. However, apart from basic infrastructure and utilities, a development corridor like Iskandar Malaysia requires excellent public transport systems to facilitate mobility of human capitals that will involve in its development. The objectives of this paper were to investigate the importance of public transport service attributes in the mind of regular bus users in the study area, to examine the level of quality of bus service in terms of the service attributes as it existed, and to compare the level of importance and level of service quality for each service attributes, and finally to establish several dimensions of public transport service quality in the study areas based on the service attributes. Survey method was used to collect data through questionnaire-based interviews with public transport users at five bus terminals in the region. The study found that safety during travelling, air-conditioning, cheap fare, bus stop, waiting time and waste bin were among the most important attributes when using public bus. The study also found discrepancies between the expected and the available quality of service in many attributes. Using the 24 service attributes, this study succeed in developing 6 dimensions of public transport service attribute importance in the study area. It is suggested that future study should focus on developing dimensions of service attributes that existed in the study area.

Original languageEnglish
Pages (from-to)557-563
Number of pages7
JournalAustralian Journal of Basic and Applied Sciences
Volume5
Issue number7
Publication statusPublished - Jul 2011

Fingerprint

Public transport
Malaysia
Service attributes
Bus
Service quality
Level of service
Safety
Singapore
Discrepancy
Waiting time
Human capital
Attribute importance
Quality of service
Questionnaire
Government
Air conditioning
Foreign investment

Keywords

  • Factor analysis
  • Iskandar Malaysia
  • Public transport
  • Service attributes

ASJC Scopus subject areas

  • General

Cite this

Public transport in Iskandar Malaysia development corridor : A analysis of the importance of service attributes. / Md Nor, Abd Rahim; Rostam, Katiman; Er, Ah Choy; Mohamed, Aishah; Sakawi, Zaini; Nor, Hasan Mat; Che Rose, Rosniza Aznie.

In: Australian Journal of Basic and Applied Sciences, Vol. 5, No. 7, 07.2011, p. 557-563.

Research output: Contribution to journalArticle

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