Predicting the influence of travel web site effectiveness characteristics on technology acceptance and its marketing implications

Norzalita Abd Aziz, Ainin Sulaiman, Ghazali Musa

Research output: Contribution to journalArticle

4 Citations (Scopus)

Abstract

There is a growing reliance on web sites of tourism and travel related product/services promotion. The Internet or web site can be a powerful tourism communication tool if used in a proper way. Thus, identification of travel web site effectiveness characteristics based on travellers/ internet users' expectation is necessary. This paper explores the travel web site effectiveness characteristics and their relationships with the extrinsic motivation and intrinsic motivation of technology acceptance. Here, an attempt is made to explain internet users' beliefs using Technology Acceptance Model with data collectedfrom 679 internet users/ travellers. Factor analysis reveals three dimensions of travel web effectiveness characteristics were derived, namely: 1) Technical Adequacy & Customization, 2) System Quality & Specific Content and 3) Web Appearance. Additional procedures are employed in order not to violate the assumptions of the multiple regressions. Tabachnick and Fidell (2007) suggested that if there is very strong correlation between independent variables with r value more than 0.75, there is a need to drop one of the variables or forming a composite variable. The correlation between Technical Adequacy & Customization and System Quality & Specific Content is high (r = 0.79). Thus, a new composite variable is created by taking the mean values of both variables. The new variable is labelled as Technical Adequacy & System Quality. The multiple regression results show that Travel Web Site Effectiveness Characteristics have direct influence on Extrinsic Motivation and Intrinsic Motivation of technology acceptance. However, Technical Adequacy & System Quality is more influential in explaining Extrinsic Motivation and Intrinsic Motivation with beta value higher than Web Appearance.

Original languageEnglish
Pages (from-to)105-128
Number of pages24
JournalJurnal Pengurusan
Volume27
Publication statusPublished - Jul 2008

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Technology acceptance
Web sites
World Wide Web
Marketing
System quality
Adequacy
Extrinsic motivation
Intrinsic motivation
Multiple regression
Customization
Tourism
Travellers
Factor analysis
Technology acceptance model
User expectations
Communication

ASJC Scopus subject areas

  • Business, Management and Accounting (miscellaneous)
  • Accounting
  • Business and International Management

Cite this

Predicting the influence of travel web site effectiveness characteristics on technology acceptance and its marketing implications. / Abd Aziz, Norzalita; Sulaiman, Ainin; Musa, Ghazali.

In: Jurnal Pengurusan, Vol. 27, 07.2008, p. 105-128.

Research output: Contribution to journalArticle

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